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Webinar: Creating Meaningful Scenarios

eLearning Brothers

These are all questions that are answered by Misty Harding in this webinar recording. You can see more of the amazing work our Custom Development team is doing by clicking here. Want Misty and the rest of the Custom Development team to help you with your next scenario?

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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Webinar: The Story Behind Creating Style Templates

eLearning Brothers

In this webinar, our Product Production Manager Thomas Reyes-Cairo shared the evolution of eLearning Brothers templates into Template Styles. When we first started creating templates, our goal was to make the coolest designs possible and let you customize them as needed.

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

Webinar: The Hero’s Journey: Elements in Learning Games

eLearning Brothers

In this webinar, Rich Vass and Dan Dellenbach explored often overlooked elements in learning games that have more to do with the story and can make all the difference for learner engagement. How do we create games for both? Custom Solutions.

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Webinar: “Yes, And:” An Improviser’s View on Custom eLearning

eLearning Brothers

We had a hilarious and informative webinar this week with Ivan Bigney from our Custom Solutions team. In addition to being a top-notch Custom Solutions Consultant, Ivan is a regular in the local improvisational comedy scene. Custom Solutions.

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

What’s Learning’s Role in Customer Satisfaction

Litmos

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. REPLAY THIS WEBINAR NOW! The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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Webinar: Control Your eLearning Universe with the Master Suite Toolbox

eLearning Brothers

In this webinar, our Enterprise Account Executive J.R. Built-in leaderboards with a dashboard to review learner and question level analytics are the perfect way to create effective gaming. Enjoyed this webinar? Lavea outlined the best deal in eLearning Brothers history!

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. REPLAY THE WEBINAR NOW!

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? RSVP FOR OUR LIVE FEBRUARY WEBINAR!

Elevating customer experience and employees confidence

STRIVR

Watch the Webinar. We try to automate as many things as we can so associates can focus more on serving the customer. We want to be able to give them what they want, when they want it, how they want it, so we can better ensure they serve the customers the way we need them to.

Big Brained: Smart Ways to Look at eLearning Development

eLearning Brothers

Now, she’s sharing her knowledge with YOU in our upcoming webinar: The Neuroscience of Memorable Messages. Ivan Bigney is an eLearning Brothers Custom Solutions Consultant and a regular in the local improv comedy scene here. Take a look at the webinar descriptions and register below.

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Webinar: Future of eLearning – The Death of the LMS and eLearning s Next Generation of Tools

eLearning Brothers

In last week’s webinar we heard from the team that created these standards in eLearning. This recording of that webinar covers adaptive learning, experiential learning, and how xAPI is being applied to provide just-in-time knowledge at the point of need.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? REGISTER FOR THIS OCT 26th WEBINAR!

7 Popular Email Marketing Services Compared

LearnDash

The single-most important thing you can do is cultivate an email list of current and prospective customers for your online courses. What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. RSVP FOR THE OCTOBER WEBINAR! I hosted how-to webinars.

Free L&D webinars for October 2019

Limestone Learning

Why not check out a free webinar? Technology, methodologies, consultancy services and content design all have their places. as she introduces tools to help you engage the audience, create awesome materials, and save time doing it. Webinars

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11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

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Webinar: How to Create Awesomeness with SVG Graphics

eLearning Brothers

Nic Brown, Director of Product and Design returned to our webinar hot seat to show you how to make the most of this new capability. Create, import, and edit to your heart’s content with more customizing control than ever before! eLearning designers, rejoice!

Tell Me a Story: 6 Tips to Create an Effective eLearning Experience

eLearning Brothers

In this session we discussed six tips to create a strong story that catches your learners’ attention, produces an emotional connection, and helps to facilitate behavior change. You can watch another webinar about storytelling here. Custom Solutions.

Free L&D webinars for June 2019

Limestone Learning

Why not check out a free webinar or two and find some new work hacks to make your summer productive and fun? You’ll learn techniques for creating clear, professional slides in PowerPoint. Knowing what the modern learner, your customer, wants is important. Webinars

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Free L&D webinars for July 2019

Limestone Learning

If you could use some ideas, there are plenty of free webinars on everything from learning principles to design tips to career management. In the commercial space, product designers and marketers heavily rely upon “user personas” to help them become more aware of their customers.

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Webinar: Link Your LMS to Your CRM to Unleash the True Potential of Both

Docebo

In a recent webinar, now available online here, elearning analyst David Patterson of Learning Light showed the explosion of customer relationship management tools in recent years. Gamification tools to create a culture of learning. WATCH THE WEBINAR NOW.

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Webinar: Implementing eLearning Video – Captivate Edition

eLearning Brothers

Earlier this week Bill Milstid, our Senior Developer, and Andrew Townsend, our Video Evangelist, put together a webinar demonstrating some best practices for getting your eLearning video into Adobe Captivate. Below are some of the answers we weren’t able to address in the webinar.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

How to Select the Right eLearning Authoring Tools and Services

Hurix Digital

Additional services, if any. You may also ask for custom features to meet your unique requirements and how much they would cost. Ideally, the vendor would include training resources such as tutorials, articles, guides and online webinars to demonstrate how to use the tool effectively.

5 Ways to Create an Exceptional Customer Service Experience

Degreed

What does a great customer experience look like to you? Now think about the customer experience with enterprise software – can you think of a time when you would say your experience was great? This starts with ensuring that we hire individuals with a passion for service.