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Customer Excellence Pledge

eLearning 24-7

Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. I talk to vendors all the time, who say publicly they have great support, but privately acknowledge it is either poor or below average.

Custom 89
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The 5 most common LMS complaints from end users

eLearning 24-7

My issue is important and your tech people have not responded. As someone who has had the wonderful experience of buying (leasing) a LMS and the issues that arose beyond that, I can tell you that I feel your pain. Company receives issue via e-mail, support center or phone – or any combination. Your support stinks.

LMS 79
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The 5 Myths of Rapid E-Learning Revisited

Rapid eLearning

As soon as I asked that question, I heard all of the bellyaching from our Flash developers and most of the custom e-learning vendors we hired. They felt threatened and raised all sorts of concerns about the future of the industry and the fate of e-learning. Myth 1: Rapid E-Learning Is Crapid E-Learning!

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Turn Training into a Profit Center – Here’s How

eLearning 24-7

We push the productivity increases, sales increases, safety issue decreases, happy employees and retention as proof that Training or L&D is successful and thus here is the proof with ROI. Heck, you could be an e-learning company who provides online learning to your customers. .

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Customer Complaints, How to Avoid the Traps

eLearning 24-7

When it comes to the e-learning market, specifically the LMS space (and you can toss in LCMS, CMS, Learning Portals as well), there are a lot of traps that customers fall into and can’t get out. The vendor’s salesperson tells you want you want to hear. E-mail within 24 hours or less.

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E-Learning Takeaways

eLearning 24-7

I am hearing from some vendors that they are having issues with Windows 8 and that Microsoft typically makes it difficult to really make it work. Articulate has told me that they have an issue with Windows 8 for both Storyline and Studio, but are working on fixing it. E-Learning Vendors and Apps.

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2014 E-Learning Awards

eLearning 24-7

World of Learning Conference – Birmingham, UK – Lots of potential here. Well organized – a must show for e-learning vendors in 2015. If I am a LMS vendor who is either exploring Europe, has clients in Europe or wants to have clients in Europe – you should be here. . Here is one for free.

LMS 92