Mindflash
JUNE 20, 2012
Of all the sections in my book on critical skills learning professionals need to know now, “enterprise 2.0 That’s where enterprise 2.0 While there’s a lot of overlap between “social learning” and these enterprise 2.0 What Is Enterprise 2.0 Enterprise 2.0
E-Learning Provocateur
FEBRUARY 11, 2009
SAS doesn’t just talk about transparency, integrity and collaboration: they breathe life into these principles through their application and approach to internal blogs, customer blogs and external social media. Tags: social media blogging enterprise 2.0 Shouldn’t more companies follow SAS’s lead?
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Skilful Minds
AUGUST 14, 2010
Customer Experience Experience Design social networking Enterprise 2.0 elearning 2.0 Tags: Change Management Collaboration Learning Experience Social Business Design Social CRM Social Media Social Networks e-Learning 2.0
Skilful Minds
AUGUST 27, 2009
Advocates of Enterprise 2.0 Tags: Brands Change Management Collaboration Customer Experience Enterprise 2.0 First off, collaboration isn't just about people sharing information to achieve common goals. Collaboration is about people working with other people to achieve common goals.
Skilful Minds
JUNE 24, 2010
Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time.
Skilful Minds
JULY 15, 2009
Customer Experience Enterprise 2.0 Tags: Brands Change Management Collaboration Innovation Social Networks Web 2.0 The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.".
E-Learning Provocateur
SEPTEMBER 3, 2009
But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around? What an opportunity to win new customers! Active tweeting.
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