Kapp Notes

JULY 8, 2010

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Or discussed it in a chat room? Everything else is a compromise.

Simulations 195

Simulations Customer Service Knowledge Worker Learning 195

Spark Your Interest

MARCH 7, 2021

creating customized tests for students. While most are commercial and charge a fee, there are a few that are free as well. Including customers, partners, or members. And customized content channels that users can follow. They figured that it was ok to spend some money on set-up since the software was free.

LMS 262

LMS Authoring Tools Compliance Training Instructional Design 262

Tony Karrer

MARCH 3, 2009

Leveraging Networks is Key Skill and the most important Knowledge Worker Skill Gap. Tools and Methods for Networks and Communities - Discusses specific tools and methods for using Networks and Communities as part of Knowledge Work. Q : So are people helping you with customer situations for free ? I have doubts.

Social Networks 102

Social Networks Social Ning LinkedIn 102

Performance Learning Productivity

DECEMBER 20, 2013

The way organisations work today is almost unrecognisably different from the structured and closely-managed systems in pre-Internet and pre-ubiquitous connectivity times. Work is customised rather than standardised as leaders strive for their people to respond to the changing, and often increasing, demands of their clients and customers.

Social Media 221

Social Media Attitudes Performance Support eLearning Consultant 221

Jay Cross

JUNE 28, 2009

Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The July issue of Chief Learning Officer is now available online.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

An important corollary: There is no free lunch. Free agents. A great industrial worker might be half again as productive as his middle-of-the road peer. A great knowledge worker can be several hundred times as productive as his peer. Calculating life-time value of a learning “customer”.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross's Informal Learning

DECEMBER 17, 2008

In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work. It’s a product that is created and consumed as it is delivered. Shareholders placed their bets on soft assets like customer relationships, know- how, and a track record of innovation.

Knowledge Worker 57

Knowledge Worker Learning Performance Support Cognitive 57