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Managing Remote Teams: Advice From the Experts (Part 3)

General Assembly

In your role, you’ve participated in many conversations with our partners who are shifting to remote work. These can go beyond sharing preferences for communication channels and even include mindsets to adopt as you work together. Read on to hear Caitlin’s insights on: Leading remote meetings.

Expert 52
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How to Help Managers Avoid Burnout and Stay Productive

Everwise

To perform at your best over the long term, you need regular “opportunities for restocking your mental energy,” says Ron Friedman, founder of ignite80 , a consulting firm focused on leadership development. Multitasking and overwork lead to anxiety, depression, and other difficulties.”

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How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. Customer service assessments test a job candidate’s or employee’s skills, knowledge, or temperament relevant to a customer service agent and other similar customer-facing roles. . Multitasking ability .

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Unlocking Potential: Managing and Motivating Across Generations

PDG

For the first time in history, there are now five generations working side-by-side : Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z. Each generation has its own set of values, attitudes, expectations, and work styles shaped by the technological, social, and cultural influences they grew up with.