Listen to Your Customer
The Performance Improvement Blog
FEBRUARY 26, 2013
In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s. How is that “listening to your customer”?
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