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Listen to Your Customer

The Performance Improvement Blog

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s. How is that “listening to your customer”?

Custom 182
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Understanding LTI 1.3 vs. SCORM: Reed’s LTIxcellent adventure

Rustici Software

If you’re already familiar with Rustici products, then the easiest way to wrap your head around LTI is probably by comparing it to SCORM. If you’re familiar with Rustici’s products already, you can think of Rustici Dispatch and Content Controller as “tools” in an LTI relationship. LTI vs SCORM? Why implement LTI?

SCORM 83
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4 Proven Selling Strategies in the Face of a Recession

PDG

Many forward-thinking leaders shifted their business strategy during the recent pandemic to engage customers in new ways. During the financial crisis of 2007-2009, you may have experienced first-hand the challenge of trying to drive revenue growth amid much economic uncertainty. Lastly, provide a real ROI with evidence to back it up.

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The Best Software for Tracking Employee Training

Academy of Mine

The workplace training industry has grown by more than 30% since 2009 , and it’s not showing signs of slowing down anytime soon. One reason our platform is more adaptable than other LMS systems is that it can be customized to your audience, with help from our software developers. Pros Highly customizable.

Track 40
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How to Build Executive Alliances

CLO Magazine

The intent was to improve the company’s profit margin and employees’ ability to provide better services and more offerings to customers. The whole concept of earning a seat at the table is building and earning the respect of your internal customers. We invest in our people like other companies invest in their products and services.”.

Metrics 52
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Data Driven

Tony Karrer

Will the retail sales training change behavior in ways that improve customer satisfaction? Will the performance support tool provided to financial advisors increase customer loyalty? Customer satisfaction data is collected in an ongoing basis using a variety of customer survey instruments.

Metrics 100
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Petco Maps Out a New Leadership Strategy

CLO Magazine

Learn how Petco leaders fought to win back market share by delivering a consistent customer experience at each of the company’s 1,100 stores. Petco leaders fought to win back market share by delivering a consistent customer experience at each of the company’s 1,100 stores.