Adopt Customer Service Ratio Technology 
Dashe & Thomson
MAY 4, 2011
technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. It sounds like Weejee is growing quickly with Ian and Tracy at the helm, but they too are frustrated with the slow adoption of informal learning. Go take a peek.
Dashe & Thomson
MAY 11, 2011
A lot of the Social Media Mavens , however, are really ranting, not about the technology, but about the human dynamics related to social networking. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. More about me here. Properly d.
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Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
Dashe & Thomson
MARCH 25, 2011
These precocious youths, born after or during the general advent of digital technology, have an inherent understanding of its concepts in a way that their forebears cannot hope to achieve. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.
Dashe & Thomson
FEBRUARY 9, 2011
My background includes extensive experience in learning, teaching, and facilitation, and I love technology and how its changing our culture. Outside of work I enjoy several hobbies including camping, travel and photography. Some of my photography can be seen in local art galleries and online through National Geographic image stock.
Dashe & Thomson
MAY 8, 2011
What is new, however, is the ratio of on-demand solutions to more traditional training offerings. In both cases, much of the trick when it comes to user adoption has to do with getting the word out early and often about the tools you are developing. In a recent post What Makes a Successful Community Manager? Properly d.
Dashe & Thomson
APRIL 23, 2011
Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# Properly documenting expectations, responsibilities, and success factors can be one of the most vital aspects of successful project management, but it’s so often overlooked or treated as merely an exercise. Properly d.
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