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How does a Digital Adoption Platform Help Customer Support?

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The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

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Enterprise Software Adoption – Best Practices for 2021

Infopro Learning

Providing your organizations with high-quality, comprehensive software adoption training is one the most effective ways you can increase adoption rates. We have shared the top software adoption best practices for 2021 and beyond. Develop a Remote-Friendly Adoption Strategy. Develop a Remote-Friendly Adoption Strategy.

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Performance Support – Your GPS for Work

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Performance Support- Your GPS for Work. My GPS supported me every step of the way to make sure I didn’t make the wrong decision. What is Performance Support? Performance Support is defined as guiding or training your employees in the moment they are doing work. Performance Support can take many forms.

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Product Adoption vs User Adoption: Hint—they’re not the same

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Product Adoption vs User Adoption: Hint—they’re not the same. The terms product adoption and user adoption are often used interchangeably when discussing B2B software and SaaS solutions. Product adoption refers to customers adopting third-party software or SaaS products. Product Adoption Strategy.

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Project Team Engagement in the Context of Human/AI Hybrid Teams

The leadership style that the leaders adopt during engagement is critical in gaining team member support for building a positive thinking team. The challenge is finding a compromise between the two leadership styles. This goal may be achievable, but not without significant training in how to effectively engage employees.

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6 Tips for Developing a User Adoption Strategy

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Tips for Developing a User Adoption Strategy. This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Developing a user adoption strategy is a strong first step.

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Team Performance Consulting for Increased Productivity

Infopro Learning

Many organizations have adopted new software, processes, and procedures to adapt to the current market. However, these rapid transformations can disrupt employee performance. Outsourcing performance management services is one-way industry leaders are facilitating successful workplace transformations. Poor Communication.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.