POINT-of-WORK: Where to Look for Performance Support ROI

Living in Learning

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic. We are choosing to adopt a paradigm that is directly aligned and impacted by the speed and the dynamic demands of business performance. Digital Performance Support EPSS Learning Performance Ecosystem Point of Work Assessment #performancesupport #ROI #assessment

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. Enter ‘Embedded Performance Support’ — performance support that is embedded in the business process (and hence the workflow of the employees) that helps make support more efficient and effective.

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MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

PERFORMANCE SUPPORT: Find an Experienced Outfitter Before Attempting the Climb

Living in Learning

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter. With the last dozen or so years dedicated to Point-of-Work Solutions leveraging performance support and technology integration, I will be the first to confess that adoption of Point-of-Work.

Agile Microlearning Explained

further by continuously modifying the training plan to adapt to the performance of the learner. In the decades since the birth of CBT, the mass adoption of. OttoLearn performs continuous assessment through. scaffolding—the framework of supporting and guiding.

Planning a Software Adoption Training Program

Infopro Learning

Today many organizations are adopting new software to adapt to the drastic market changes we have seen this year. The effective adoption of new software enables companies to streamline once lengthy processes, lighten their employees’ workload, and improve customer experiences.

PERFORMANCE SUPPORT: Is Devolution in Training Blocking Evolution in Performance?

Living in Learning

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. We are walled in by the myth that Training drives performance… and we have successfully evolved deeper within the walls of that paradigm to innovate and improve our learning solutions.

Performance Support

Clark Quinn

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. I actually don't think that Gloria would consider external resources (which we've had for years as reference systems that go along with software) as a form of Electronic Performance Support Systems (EPSS).

Virtual L&D: Employee Performance and Improvement in a Digital Workforce

Dashe & Thomson

Even with full-blown L&D departments supporting them, managers find themselves needing to consistently adopt and deploy modern learning and training initiatives. Performance Support ELearning Employee Training and Performance Microlearning Learning and Development Training Approac

Evolving ISD Adoption for a Performance Paradigm

Living in Learning

70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different?

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. Forbes (2017), ‘2017 State Of Cloud Adoption And Security’ 10 Translate Your Learning into. support a worldwide workforce. 12 Ways to Get the Most.

Evolving ISD Adoption for a Performance Paradigm

Living in Learning

70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained CapabilityWhat if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different?

3 ways to nail your ROI on software investments with Performance Support

Epilogue Systems

A performance support platform, which provides assistance at the point-of-work, is one of the most effective tools you can deploy to overcome barriers and speed adoption. Keep reading to learn the three most important ways to improve user adoption and how a performance support platform can speed employee competency, increase productivity, and yes, help you nail your ROI goals. Blog eBook Digital adoption solution Performance Support User Onboarding

3 ways to nail your ROI on software investments with Performance Support

Epilogue Systems

A performance support platform, which provides assistance at the point-of-work, is one of the most effective tools you can deploy to overcome barriers and speed adoption. Keep reading to learn the three most important ways to improve user adoption and how a performance support platform can speed employee competency, increase productivity, and yes, help you nail your ROI goals. Blog eBook Digital adoption solution Performance Support User Onboarding

Business Systems Deployment: Driving Implementation & Adoption with EPS

Living in Learning

AGILE EPSS Learning @ the Point of Work Performer Support Sustained Capability adoption EPS implementation performance support performer support sustainted capability system deployment I doubt there are many [any?] who want less-than-flawless-execution when users access critical business applications that have the potential to create chaos when mistakes are made.

Why Adopt Point-of-Work Assessment Methodology?

Living in Learning

All organizations currently own a dynamic learning performance ecosystem. 70:20:10 Accelerated Productivity AGILE Change Leadership Continuous Learning Data Analytics Digital Transformation Discovery & Consulting Five Moments of Need Intentional Design Learning Performance Ecosystem Moment of Need Performance Insights Performance Support Point of Work Assessment learning & performance ecosystem point of work point of work assessment

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. If your organization hasn’t already, it may be time to adopt a learning portal as part of your next training initiative. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

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Your Brain: The Ultimate Electronic Performance Support System

Dashe & Thomson

We at Dashe & Thomson have for years been at the forefront of the development of Electronic Performance Support Systems (EPSSs), which are designed to allow employees to quickly and easily access role-based, bite-sized information at the exact point in time when they need it. Given that the human brain appears to be adopting the strategy, according to Science , it would seem we’ve got the right idea. performance support

The Disruption Driving the Disruption of Adopting an EPS Discipline

Living in Learning

but why launch into an 8-to-16 week design and development cycle for an hour of e-learning when the discovery evidence is staring you in the face screaming for a performance support [PS] job aid needed at the point of work? AGILE Discovery & Consulting EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support 70:20:10 DevLearn 2014 embedded performance support performance support Performance Support Community PSC SAM

Driving Performance Guidance @ Point-of-Work

Living in Learning

If sustained workforce performance truly represents the universal brass ring, L&D…or some other corporate entity…must evolve tactically and adopt a performance mindset head downstream into the post-training environment where measurable outcomes and value are generated…or lost – Point-of-Work (PoW). Continuous Learning Digital Performance Support Discovery moment of need performance consulting point of work

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. If your organization hasn’t already, it may be time to adopt a learning portal as part of your next training initiative. A learning portal should be: Inclusive: Your portal design should support diverse communities. Performing analysis and creating a learner persona can help identify what learners truly want and need out of a portal.

Portal 110

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <

How Training Increases User Adoption of New Software

Infopro Learning

One of the biggest reasons a new software fails is not because of the system itself, but because of low user adoption rates. If you do a quick online search of the ways you can increase user adoption you will find pages listing the latest techniques, but you might be surprised to find that they all have one thing in common. Almost every article lists the implementation of training as an important way to promote the adoption of new software. Providing Support.

9 Formats of Performance Support Tools (PSTs)

EI Design

Performance Support Tools or PSTs constitute an effective supplement for formal trainings to boost employee performance. From providing just-in-time learning to assisting employees with on-the-job support, Performance Support Tools bring the required agility to corporate trainings. Essentially, Performance Support Tools help in bridging the gap between knowledge acquisition and knowledge application. PSTs and Learning & Perform

Point of Work: Boosting Productivity with Performance Support

Epilogue Systems

The following is a guest post authored by Gary Wise, Workforce Performance Strategist, Coach, Speaker & Storyteller, of Human Performance Outfitters. Adopt. All four phases are required when the “anything” launch takes place within a dynamic Learning Performance Ecosystem …and optimized or not, we all own an ecosystem. Unfortunately, the only real output Training produces is potential …not competent performance. Who supports?

The Foundations for Successful Digital Performance Support

Epilogue Systems

If you are considering Digital Performance Support (“DPS”) as part of the on-boarding and user experience for your application or application project, it’s important to know, as with any new capability, there’s a right way to do it and there’s definitely a wrong way. It starts with making sure your tools and methods are suitable for building the supporting foundation from which effective DPS will rise. No searching knowledgebases, support portals or a repository index.

Twenty-Five Years Later: Performance Support Adoption by Frank Nguyen

Learning Solutions Magazine

Even a brilliant idea, if launched at the wrong time, can take years to gain adoption. So it was with performance support. here is a preview of some findings that the author will present at Performance Support Symposium 2013. Design Strategies Emerging Topics Management Performance Support Training Strategies Timing is important. and bear fruit. But now research is showing that the time is right, and.

Don’t Just Deploy Business Systems – Implement to Adoption

Living in Learning

AGILE EPSS Learning Ecosystems Performer Support Sustained Capability Technology embedded performance support EPS moments of need performer support I doubt there are many [any?] who want less-than-flawless-execution when users access critical business applications that have the potential to create chaos when mistakes are made.

So…You Want to Become a Learning Performance Ninja – Good Choice!

Living in Learning

This as a story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA) methodology embedded in a Learning Performance Solutions Discipline called DRIVER.and of course, becoming a die-hard learning performance ninja. Continuous Learning DRIVER Learning Performance Assessment Performer Support point of work design learning performance

From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience.

The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Ultimate Brain Food: Performance Support by Jolene on January 21, 2011 in Informal Learning , eLearning , mobile learning , performance support In his blog post Social Learning and the Exobrain , Simon Bostok (prolific and thought-provoking blogger at Hypergogue ), declares: The smart people in learning have been talking about shifting pretty much everything to Performance Support.

Brain 100

UPK Sunsetting Compare Epilogue Opus vs. Oracle UPK

Epilogue Systems

Oracle’s User Productivity Kit (UPK) is a legacy (the last major release was in 2014) digital adoption solution, aimed at “increasing project, program, and user productivity.” ” Oracle has announced they will end support for UPK in 2022.

Oracle 104

Top 6 Benefits of Performance Support Tools (PSTs) In Corporate Training

Adobe Captivate

Performance Support Tools (PSTs) are learning aids or job aids that are designed to offer specific support to learners precisely at the moment of their need. In this blog, I outline the definition, significance, and the key benefits of Performance Support Tools. In spite of this evidence, not many organizations have a structured approach to support training beyond the formal or structured training. What are Performance Support Tools or PSTs?

Marc My Words: Using Training to Support Performance Support by Marc Rosenberg

Learning Solutions Magazine

We have often heard it said that performance support can be used instead of training. Here are six scenarios where training might be helpful in fostering performance support adoption and use. Instructional Design Performance Support Training StrategiesBut that doesn’t mean the two are at odds with each other.

Digital Performance Support?—?Great idea, 25 years in the making!

Epilogue Systems

It’s been over 25 years since Gloria Gery, Barry Raybould and others defined the concept of Electronic Performance Support Systems (EPSS). To put this in perspective, let’s revisit Gery’s original definition for EPSS from her book “Electronic Performance Support Systems: how and why to remake the workplace through the strategic application of technology” (Weingarten Publications, Inc., Actually, the terms Electronic Performance Support and EPSS have been fading away.

Business-aligned strategies for Performance Transformation: An Interview with Anu Galhotra, VP, Learning Solutions, Infopro Learning

Infopro Learning

So, for organizations it is now imperative to provide opportunities for learning and development to support employee success as well as business growth. Learning is a journey, where experiences and interactions contribute to overall performance.

Supporting all the ways people learn at work

Jane Hart

In this post I want to show how organisations are supporting learning more widely across the organisation. Facilitating collaborative classrooms: This involves the use of the flipped classroom model, so that the content is provided in advance, and the classroom becomes an interactive, participative and collaborative, performance-focused, technology-supported session based around real-world activities.