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Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas

Matrix

the courses they complete and their scores), trainees get access to different modules or assessments suitable for their level. ILP reports fetch all sorts of progress, learner, score, or attendance information and compile it in straightforward reports. Here are some of them. Collaboration features.

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Digitizing Customer Experience: A Roadmap for Digitizing Your Journey

Epilogue Systems

DCX is instant messaging, fast, efficient, and always available. These objectives might include improving customer satisfaction scores, increasing digital engagement, reducing service times, or enhancing personalization. Traditional CX is face-to-face conversation, warm and personal.

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Survey shows people take training as infrequently as they go to a conference; but they learn continuously in other ways

Jane Hart

I used a weighted scoring system to create a ranked list of all the items in the four questions, which shows the most frequent way respondents learn, down to the least frequent ways. Read blog posts/online articles. Live chats/instant messages/Skype chats. It also shows in bold red type, the most selected option.

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4 On-the-job Training Methods for Skilling Employees

Disprz

In today’s instant messaging world, the flow of work is unrelenting for employees. It gives them little time to develop their current skills or learn new ones because they constantly juggle between deadlines, responding to emails and messages, and attending meetings. The platform automatically scores quizzes!

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Part 2: The Mentality Behind Measurement

CLO Magazine

” Accenture, a global management consulting, technology services and outsourcing company that uses various facets of social learning such as instant messaging, group discussion boards and video chat, adopted a similar measurement strategy. ” Pontefract said.

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Training Method Trends

Clark Quinn

The way he did it was by assigning scores to responses that were - Often, Sometimes, Rarely, Never. Big winners: Communities of Practice, Wikis, Blogs, Podcasts. Warning that on Blogs and Podcasts, the numbers are so low that any adoption looks bigger than it really is. So, if you see a 4.5 A 2 is between Rarely and Sometimes.

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10 Remote Training Ideas

Ed App

If executed correctly, this remote training idea will drive your employees to improve their performance to get better scores and even encourage other teammates to participate and compete as well. . The post 10 Remote Training Ideas appeared first on EdApp Microlearning Blog. Conclusion. 10 Customer service remote training activities.

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