5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Five Ways Performance Support Increases Productivity. Performance support and working are one and the same.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Product adoption rates?

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Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. scaffolding—the framework of supporting and guiding. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. This means marketers must focus on understanding how people interact with their brand, their products and their organization, across all touch points.

Should you provide online customer Training?

Your Training Edge

Customers make the backbone of any business. Therefore, it is the role of a business owner to do anything possible that would enable them to retain the existing customers as well as obtaining new ones. The training enhances the customer’s enjoyment and use of the product.

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training

G-Cube

However, putting learners within a confined classroom for extended hours leads to several drawbacks including high training costs and less workforce productivity, which impact the overall business sales.

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Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

Tips for creating a workspace that increases productivity

Your Training Edge

Increasing employees’ productivity is the top agenda of every company that plans to expand. With the wrong choice of wall art, your pursuit of productivity falls through the cracks. Occasional breathers and mental rest periods enhance overall productivity.

Customer Support – Making it simpler and better

Raptivity

Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have [.]. raptivity chat email Query Resolution Support

Improve Customer Success Training with Custom Elearning

Learnkit

In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

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Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. Improved customer satisfaction.

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself!

Why Non-Customer Facing Teams Need Customer Experience Training

Litmos

from teams who don’t see themselves as dealing with customers. So customer experience issues don’t really apply to me and my work.”. First, what is this customer experience thing? How does your customer feel about those individual experiences?

Learning Technology: How it can support workers to deliver results

Docebo

For L&D to remain relevant, we need to develop new, business-focused and technology-enabled ways to support workers (and how they work) to deliver business results. The post Learning Technology: How it can support workers to deliver results appeared first on Docebo.

Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! So how do you avoid bad surprises when you’re planning your next product launch?

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

When they have the complete knowledge of their work as well as the problems that they may encounter, they are obviously going to be more productive and fast. He follows the steps to find what personal promotions a particular loyalty program customer is entitled to.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

We’ve Got Your Back: Template Styles Support Videos

eLearning Brothers

So we put together some Template Styles support videos that walk you through each different template and show you how it works and what you can customize—the whole shebang! How do I find these awesome Template Styles support videos? Not sure how to use our new Template Styles?

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Our Product launch framework. Turn Product Knowledge Into Pre-work.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

Learning and Support Through a New Lens

CLO Magazine

I took my smartphone from my back pocket, scanned the code and was taken directly to my specific refrigerator model on the product section of the manufacturer’s website. They designed fundamental and powerful learning and support right into the experience.

Listen to Your Customer

The Performance Improvement Blog

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s.

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How to Improve Your Customer Support with an LMS

LearnUpon

Great customer support is an essential resource every growing business wants to provide. However, with high customer expectations and an increasing demand for resources, it’s difficult to achieve. And that’s where customer training comes in.

Ten Steps to a Successful Product Launch Training Implementation

Bottom-Line Performance

We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups.

Time for Training? 11 Rules for a Better Product Launch

Bottom-Line Performance

Launching a product? The following is an excerpt from Nancy’s Harkness’ new white paper: Learning Solutions and Your Product Launch: The Secret to Success. There are as many ways to learn about a new product as there are new products!

What's L&D's Role in Supporting the Brand Promise?

Litmos

Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing and delivered upon. Can we leverage this to the success of the customer and the organization?

OpenSesame Announces New Hires in Product Development & Customer Support

OpenSesame

Today, we are proud to announce that we have made three major new hires to continue expanding our product development and customer support teams. Dave Depper, Edward Irby and Alexandra Hernandez will join the OpenSesame team to focus on improving site usability, expanding the functionality of the OpenSesame API and providing excellent customer service.

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How to Use a Learning Management System for Performance Support

Absorb LMS

About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity.

We’re hiring! Customer Support Representative (Sydney)

LearnUpon

LearnUpon are looking to hire an experienced technical support representative to join our rapidly growing support team. You will capture suggested improvements and feedback from our customers as well as coming up with your own suggestions on how we can rule the LMS world.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise.

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How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?