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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

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Global Leadership in a Virtual World – Part I

Jigsaw Interactive

With a strong foundation of trust, cooperation, and camaraderie, an organization will thrive under capable leadership no matter where they are located or what challenges they are facing. Economist Maximiliano Dvorkin noted that the industries affected the hardest by unemployment are in direct contact with customers or clients.

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Why developing an agile mindset is crucial for business success

Matrix

If you have the Agile mindset and an awesome connection with your customers and are solving their problems, things will evolve in the right way. Encouraging true collaboration is about eliminating friction by facilitating a culture of trust and communication. Read more: The trifecta of trust in a learning organization.

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Free learning & development webinars for February 2024

Limestone Learning

Uncover the five key characteristics needed to unlock high-performing teams that yield exceptional results. Learn strategies to foster an inclusive, innovative environment where authenticity thrives, healthy debate sparks creativity, trust is foundational and relationships pave the way to unparalleled success.

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The Pros and Cons of Having your Employees Continue to Work from Home

KnowledgeCity

Additionally, 41 percent of global businesses surveyed say they are currently offering some amount of remote working, while 60 percent provide flexible working opportunities. Upwork, an online platform for freelance workers, predicts that 73 percent of all work teams will have remote employees by the year 2028.

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Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

Work teams are the primary source of learning about norms, values and expectations. They need to know how profits are generated, how front-line employees interact with customers, how teams function in various parts of the organization and more. Develop a detailed understanding about the organization’s customers.

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Your Employees Deserve Better Training in 2020

KnowledgeCity

Picture the following scenario: it’s early on a Friday morning and you usher your work team into the conference room for their quarterly group training activity. Your team seems low energy and not terribly committed to your presentation. How to Get Started. Provide only the best training courses for your employees.