Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

Jigsaw Interactive

JULY 15, 2021

Even though virtual training can save a large amount of that time and effort by eliminating travel, room setup, food preparation, etc., Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service.

Customer Service 52

Customer Service Quality Services Custom 52

Professional Online Learning | ecadema

MAY 10, 2022

There can be lots of benefits of virtual instruction but when it comes to on-the-job training, it is certainly going to be beneficial in the best possible way for the company as well as the skills of the employees. There can be some isolated incidents of poor customer service but they can be worked upon in a better way from time to time.

Customer Service 52

Customer Service Job Services Custom 52

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. It can create content for interactive elements, such as simulations, scenarios, and case studies, that prompt learners to apply their knowledge and skills in real-world contexts.

Roles 221

Roles Case Study Simulations Virtual World 221

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Daily Dilemma Scenarios.

Customer Service 58

Customer Service Case Study Activities Services 58

STRIVR

NOVEMBER 8, 2021

At its core, the hospitality industry is centered on customer service. It is the key to success, and customer interaction training is a critical part of the hospitality world for both new and existing employees. Your customer interaction training must be tied to your overall business strategy.

Custom 102

Custom Customer Service Virtual World Services 102

Fly Plugins

DECEMBER 5, 2023

In the fast-paced world of online education, it’s essential to stay ahead of the curve and anticipate the needs of learners in the up coming year. Also in an increasingly interconnected world, cybersecurity is of paramount importance especially for business owners. Yep, I can relate.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

Infopro Learning

MARCH 27, 2023

Therefore, the employees’ ability to deliver outstanding customer experience is vital. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. This can help employees develop the skills they need to perform better.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Hurix Digital

JANUARY 29, 2024

The origin of this term traces back to Neal Stephenson’s sci-fi novel, “Snow Crash,” envisioning a realm where lifelike avatars interact with each other in realistic 3D landscapes and immersive Virtual Reality (VR) environments. billion in 2024 before rising to $936.6 billion by 2030.

Collaborative Learning 52

Collaborative Learning Collaboration Diversity Training Simulations 52

Play.ht

APRIL 15, 2024

Conversational AI is changing how we interact with the world around us, and nowhere is this impact more pronounced than in the insurance industry. This allows virtual assistants to understand and respond to human speech just like a person would. This saves money on hiring and training.

Conversation 40

Conversation Benefits Customer Service Virtual World 40

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

Conversation 40

Conversation Customer Service Voice Text-to-Speech 40

Roundtable Learning

JULY 24, 2023

Extended reality (XR) is a universal term inclusive of immersive learning technologies including virtual reality (VR), augmented reality (AR), and mixed reality (MR). These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JULY 24, 2023

Extended reality (XR) is a universal term inclusive of immersive learning technologies including virtual reality (VR), augmented reality (AR), and mixed reality (MR). These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Infopro Learning

APRIL 3, 2023

Training and development have become more important in today’s fast-paced business world. Training delivery means providing training to learners through various channels and formats, such as classroom training, virtual instructor-led training (VILT), eLearning, and on-the-job training. Billion by 2028.

Roles 221

Roles Blended Learning Training Train 221

Instancy

AUGUST 9, 2023

As a result, businesses are always on the lookout for new methods to combat these challenges and produce effective educational opportunities for their employees. Virtual reality (VR) technology integration in corporate training is one such innovative approach. Virtual reality (VR) has a lot of potential uses in business training.

Corporate eLearning 52

Corporate eLearning Simulations Diversity Training Virtual World 52

SweetRush

NOVEMBER 30, 2023

The Bridgestone team’s embrace of gamification, immersive technologies, and innovative mobile learning modalities proves that sales, product, and customer service training can be not only engaging and fun but also a competitive differentiator within a crowded marketplace,” shares SweetRush Solution Architect Danielle Silver.

Sales 82

Sales Innovation Brandon Hall Program 82

Cognigix

AUGUST 30, 2022

Virtual reality provides a safe, interactive environment for active learning and training. Retail companies are incorporating virtual reality into their training programs in order to upgrade their training courses. By using virtual reality for employee training sessions, organizations are able to save both time and resources.

Industry 52

Industry Simulations Virtual World Customer Service 52

Thinkdom

JANUARY 29, 2024

This accelerated the trend of remote work, reshaping traditional workplaces all around the world. The Evolving Landscape of Remote Work In the post-pandemic world, remote work is witnessing a surge, with 12.7% However, the last four years have forced companies to reevaluate their work structures and practices.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103

KnowledgeCity

JANUARY 10, 2024

Etiquette training can help new hires understand how to represent the company in a professional manner and handle any potential conflicts or difficult situations involving customer service. This can lead to better customer satisfaction and retention, as well as a positive reputation for the company.

Companies 98

Companies Compliance Training Social Media Training 98

STRIVR

FEBRUARY 18, 2021

With Virtual Reality as a training tool you can teach employees the skills they need before they come face to face with an angry customer or disenfranchised employee. This type of training, called Immersive Learning , allows employees to skillfully practice difficult conversations before they happen in a real-world environment.

Conversation 98

Conversation Tools Virtual World Training 98

Paradiso

OCTOBER 30, 2023

This way, everyone is well-prepared to handle the challenges of the aviation world. Whether dealing with passengers or flying through bad weather, eLearning prepares them for the challenges of the aviation world. Get in touch to avail some awesome eLearning services! The aviation industry has changed a lot.

Association Learning Management System 91

Association Learning Management System LMS Association LMS Blended Learning 91

Play.ht

APRIL 15, 2024

Consider a scenario where you’re interacting with Siri, Alexa, or another virtual assistant. This is especially important in retail, where a quick response can mean the difference between making a sale and losing a customer. As a result, these interactions foster a stronger emotional connection between customers and brands.

Conversation 40

Conversation Text-to-Speech Customer Service Voice 40

Hurix Digital

MARCH 28, 2024

Nutrition Education, if imparted in an immersive manner using up-to-date immersive technologies like virtual reality and augmented reality can engage individuals at a personal level. Virtual content can reach organizations, schools, universities, and any part of the world.

Education 40

Education Simulations Virtual World Coaching 40

eLearningMind

FEBRUARY 29, 2024

Reduced costs Let’s kick things off with a real-world scenario. It’s cost-effective because you can deliver training virtually, without the hefty expenses. In the world of eLearning, multimedia materials rule the roost. Emily, a customer service rep, immersed herself in interactive eLearning simulations.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

Gyrus

OCTOBER 29, 2018

The companies selected for the Top 20 Gamification List lead the way in engaging learners through innovative techniques, virtual reality, augmented reality, virtual worlds and simulations,” said Ken Taylor, president of Training Industry, Inc. About Gyrus.

Gamification 147

Gamification Industry System Companies 147

SweetRush

SEPTEMBER 14, 2023

SweetRush leverages its expertise in immersive learning, game design, and simulations to create effective, engaging experiential learning solutions for world-class clients. Our work with clients creating custom solutions for talent empowerment and people success has earned us gold awards from our peers and high rankings on top industry lists.

Providers 75

Providers Diversity Training Brandon Hall Simulations 75

Brilliant Teams

OCTOBER 4, 2023

Virtual Reality (VR) and Augmented Reality (AR) Immersive gamification takes eLearning to the next level by leveraging technologies like VR and AR. VR immerses learners in a virtual environment, while AR overlays digital elements onto the real world. Real-World Applications 7.1 Immersive Gamification Elements 4.1

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

Instancy

SEPTEMBER 11, 2023

In today’s fast-paced world, staying ahead of the curve in the workplace often requires quick access to knowledge and resources. This app harnesses the power of computer vision to recognize and understand real-world objects, then seamlessly connects users to relevant learning resources.

Augmented Reality 52

Augmented Reality Performance Support Scanning Performance 52

Hurix Digital

OCTOBER 18, 2023

Augmented Reality (AR) and Virtual Reality (VR) are not new concepts. AR or augmented reality uses digital information (visual, auditory, and other sensory information) and overlays that into the real world to enhance user experience. But not much is said about what AR & VR in finance has achieved. And it is quite intriguing.

Augmented Reality 40

Augmented Reality Simulations Teams Virtual World 40

Instancy

FEBRUARY 26, 2024

Immersive Simulations and Virtual Reality: Imagine practicing negotiations within a virtual reality environment powered by an LLM, providing realistic scenarios for honing critical skills. Learning experiences gamified with immersive virtual worlds.

Blended Learning 52

Blended Learning Custom Education LMS 52

Roundtable Learning

JUNE 23, 2022

Full VR allows a person with a headset to move freely within a virtual environment. The goal is to replicate real-life as closely as possible so that learners gain the necessary skills needed to perform their daily tasks without making mistakes in the “real” world. . Example: VR Training For Customer Service.

Benefits 97

Benefits Training Train Virtual World 97

Integranxt

MARCH 6, 2024

This blog delves into the exciting world of AI monetization, providing well-read professionals with deep insights and actionable strategies. Hyper-Personalize at Every Touchpoint: Did you know customers use an average of nine touch-points to engage with a brand, according to Salesforce ?

Strategy 52

Strategy Authoring Tools Text-to-Speech Streaming 52

Play.ht

APRIL 15, 2024

This improvement comes from using AI models that learn and adjust over time, much like learning from experience in the real world. The work of an AI agent starts by setting a clear goal, like handling customer service questions or making traffic better in cities. How does an AI agent work? Goal-based agents are more complex.

Predictions 40

Predictions Customer Service Voice Services 40

Integranxt

FEBRUARY 22, 2024

This blog delves into the fascinating world of AI-powered customer engagement, exploring its evolution, potential, and the exciting future it holds. From Static Interactions to AI-Driven Conversations: Before AI graced the scene, customer service relied heavily on static FAQs, email forms, and phone lines.

Conversation 52

Conversation Personal Personalization Custom 52

Roundtable Learning

APRIL 22, 2021

By 2030, 23 million jobs worldwide are set to use virtual reality (VR) or augmented reality (AR) for training, meetings, or customer service purposes. At Roundtable Learning, we develop custom VR training programs tailored to an organization’s learning needs. What Is Virtual Reality Training?

Examples 98

Examples Simulations Diversity Training Metrics 98

Aptara

SEPTEMBER 27, 2023

In today’s rapidly evolving world, traditional methods of learning are being revolutionized by immersive learning techniques. Immersive learning combines cutting-edge technologies, such as virtual reality (VR), augmented reality (AR), and gamification , to create engaging and interactive training experiences.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52