Remove Communities of Practice Remove FAQ Remove Help Remove Support
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Corporate Training

Tony Karrer

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. To me eLearning definitely includes all of these other electronic means of providing support. Sensing patterns and helping to develop emergent work and learning practices.

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Summarizing Learn for Yourself

Jay Cross

Back in California, Peter and I met at the Institute for Research on Learning to talk further about informal learning, communities of practice, anthropological research, and learning as engagement.

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eLearning is not the answer

Jay Cross

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. We were wrong.

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eLearning is not the answer

Jay Cross

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. We were wrong.

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Web 2.0 Applications in Learning

Tony Karrer

I didn't ask questions which would help to better identify participants. Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc.

Wiki 105
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What Is Microlearning? A Complete Guide for Beginners [2021]

learnWorlds

5 Microlearning Best Practices. 9 Frequently Asked Questions (FAQs). Learning is the activity or process of gaining knowledge or skill by studying, practicing, being taught, or experiencing something. And then, any advanced questions that remain are better directed to a customer support employee or customer success manager.

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Through the Workscape Looking Glass

Jay Cross

It’s your job to help the system thrive. Helping an experienced person impacts the bottom line immediately. Performance support. Job aids, bookmarks, FAQs, aggregation, curation. Communities of Practice. We support continuous learning, not events. It’s the biggest frame of the big picture.

Metrics 36