Performance Learning Productivity

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Compliance Training: does it really work?

Performance Learning Productivity

Until relatively recently I’d always bought into the argument that organising regulatory and compliance training is one of the important and necessary tasks for an L&D department. Every organisation has compliance and regulatory requirements it needs to meet. In highly regulated industries even more so.

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It’s Only 65% !

Performance Learning Productivity

If you’re in a high compliance environment it’s likely that your people will be required to spend more time on structured training (whether this has an impact or not is another issue altogether). So the ratios describing how people learn in a large compliance-driven organisation are likely to be different from an agile start-up.

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Managing Learning?

Performance Learning Productivity

In the past that strategy provided a more robust defence than it does now (see an earlier article about compliance training for a discussion on that issue). A record that someone had completed a compliance course may have won the day in the past, but is less likely to do so now.

PKM 210
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The Only Person Who Behaves Sensibly Is My Tailor

Performance Learning Productivity

Did global financial services companies carry out regulatory and compliance training prior to 2008? The results of banking behaviour and lack of compliance were bad enough to suggest the training had little impact. What is our response to the global financial crisis and the apparent failure of regulatory and compliance training?

Metrics 186
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What Does the Training Department Do When Training Doesn’t Work?

Performance Learning Productivity

Occasionally the outcomes are the exact opposite of the intentions (see my article on compliance and diversity training here for examples of this). Training as a panacea Most learning and training professionals now understand that training is not a universal panacea. Sometimes it works, sometimes it doesn’t.

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Real learning – let’s not confuse it with completing templated exercises

Performance Learning Productivity

Learning professionals spend a significant amount of their time (maybe even the majority) designing and delivering content and then evaluating completions and short-term memory outputs from structured mandatory and compliance training modules and courses. In fact what they have proved is that they can pass a compliance test.

Exercise 199
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The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Performance Learning Productivity

Why continue to deliver classroom-based compliance training when we can replace it with less time-consuming eLearning that does the job just as well or even better at a fraction of the real cost?