eLearning 24-7

APRIL 6, 2023

It sorts of reminded me of a SharePoint experience, from the content angle. I tend to find with technology offerings, people just jump in, never go to a FAQ or HELP or Knowledge Base, unless the frustration level is so big, they go for it. This is even true with the chatbot responses that appear within Lucy.ai. You can connect Lucy.ai

Productivity 78

Productivity Product Scanning Metrics 78

Tony Karrer

MARCH 3, 2008

Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. Honey Pots - Create pages that people are likely to update such as Common Support Issues, FAQ, etc.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Roundtable Learning

FEBRUARY 17, 2022

infographics, FAQ sheets) to more comprehensive resources (e.g. FAQ Sheets – Frequently asked question (FAQ) sheets are typically a brief document that contains answers to common questions employees may have about their role, processes, instructions, and so on. . videos, job aids). . charts, graphs, diagrams, etc.)

Performance Support 52

Performance Support Support Performance Tools 52

Learning Visions

JUNE 12, 2014

FAQs with experts -- taking the conversations you want to have with an expert, to scale it so everyone can get that info. Integrating information into SharePoint to help people see what''s needed at each step of the way. How-to Videos -- short videos on how to use the system. Embed performance support in the software you''re using.

Performance Support 145

Performance Support Support Performance Portal 145

BigTinCan

NOVEMBER 16, 2021

FAQ Sheets. Is it in Sharepoint? Calling Scripts. Email Templates. Customer Testimonials (Text and Video). Strategy Documents. Investment and Business Proposals. Explainer Videos. Brochures, flyers, and posters. Marketing Strategy Documents. And many more. Is it in Dropbox? Google Drive? Is it the latest version?

Enterprise 59

Enterprise Sales Case Study Management 59

Talented Learning

JANUARY 27, 2016

In the 1990s, the social LMS feature set included threaded discussions, coffee groups, collaboration centers, forums, FAQ and chat — typically occupying a seldom-used tab in the navigation menu. Technically, social learning features were built into learning management systems long before social media was invented.

Association Learning Management System 75

Association Learning Management System Social Learning Social Networks LMS 75