Example – organize FAQs for the performance management guide Problem: sorting through long lists of FAQs. Solution: tag each FAQ – link to job roles. These are my live blogged notes from Thursday’s keynote at ASTD TK11 with Karen Wickre (Global Communications Team) and Ann Farmer from Google. Social Media @ Google Part 1: How Google manages external communicates to make news and info about google findable to the outside world Part 2: Internal communication and discovery Part 1: How Google communicates publicly: Don’t do traditional press releases 150+blogs!, astd tk11 MORE >>

Last but not the least, avatar should be used for a specific purpose, such as online guide, answering FAQ, explaining a process, guiding learners during branching scenarios, etc. Avatars are interactive animated pedagogical agents. Avatars personalize a course, add variety to learning, especially in long modules on complex subjects. life-like ‘human’ interface makes the learning experience more ‘real’. An avatar doubles as a learning assistant (learning aid) that guides the learning by either answering questions, or guiding the learners, linking to external content and so forth. MORE >>

Collaborative FAQs. Wikis are an under-utlised tool in the arsenal of educators and education facilitators. am often asked "what is it?" and sometimes "what is it for?", but rarely "how can I use it?". There are many reasons for this approach, most notable is the distinct lack of understanding of both what a wiki is and how it can be used. often find the best way to describe it is to in fact describe or demonstrate examples where it is already used. successfully. Group Work. Authoring. Organisation. Participation (and tracking it). Interaction. Multi-authoring. Peer review. Resources. MORE >>

The SDK is expected in several months and Google TV devices will go on sale this fall according to their FAQs. I have talked in the past about Adobe Flash coming to TV and the potential impact on e-Learning ( Adobe Flash on TV and Adobe Flash on TV - Update ). Now Google has announced Google TV and it WILL have Flash (Flash Player 10.1). They even have a page regarding designing websites for TV that provides some guidance on designing Flash for Google TV. MORE >>

If someone has new information (a new FAQ item or best practice) he has to add that to the system. The question of the month #LCBQ is: How do you assess whether your informal learning, social learning, continuous learning and performance support initiatives have the desired impact or if they achieve the desired results? All these terms have one common denominator; they all are non-formal learning activities and processes. And managers (being one myself  for more than a decade) tend to get nervous by these kind of activities. How do you measure it? So this is an excellent question. MORE >>