Expert insights. Personalized for you.
The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. Both the customers asking the mundane questions and the ones asking the more advanced ones will be happier. The second because they’re dealing with customer service staff who aren’t bored out of their minds or incredibly stressed because they’re being called upon to answer too many questions. They raise customer satisfaction. MORE
First, if employees are supplying their own devices, they are responsible for any associated costs. A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most. Some organizations choose to implement BYOD solely for the purpose of augmenting productivity. MORE
However, over the years I’ve observed how corporate training video production intimidates most people in the market for it. They have justifiable concerns about production costs, timelines, actors, branding, and quality. In an effort to make the production process a little more human-friendly, we created the Training Video Production, Humanized guide. Training Video Production: Things to Know Up Front. What to Expect During Pre-Production. MORE
Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads. Improved customer satisfaction. MORE
As many organizations shift their teams to remote work and telecommuting arrangements, questions about team productivity and business continuity need to be answered. Here are 4 things Global eTraining customers are doing to switch to remote work without losing momentum. MORE
One the one hand, there are some obvious costs associated with it. On the other hand, by investing in employee training, organizations not only improve the capabilities of their workforce, they also boost job satisfaction, which can lead to better productivity. Knowing your objectives is the first step toward determining the costs and benefits behind a program. Reduction in costly mistakes. Is your staff more productive? Costs of training program development. MORE
In this blog post, we’re going to look at a video by Jack McGrath on the cost of not doing onboarding and how it affects your bottom line. So, what are the costs associated with that kind of turnover? And the costs of onboarding aren’t only financial. MORE
Productivity is a focal point for human resources; they both must model it themselves and encourage employees to do the same. . Productivity in human resources management isn’t just the actions employees take, but also the systems and processes they have in place to make productivity possible. Here are five trends for productive human resources management. One of the limitations that many businesses face that negatively impact productivity is separate systems. MORE
In companies where huge product ranges and new products being added regularly, the e-learning solutions can prove to be helpful. e-learning on Product Explanation. They are the point of contact for the customer. Let’s have a look at them: Cost-effective. MORE
Custom boxes are the best way through which you can make sure that you get more profits from your sales, helping you to grow your brand and promote it effectively. Custom boxes are used by the manufacturers to make sure that they get the maximum profit from their packaging. MORE
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. But which customer metrics matter most? MORE
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. The cost of misinformation is high. They include: More spending per customer. MORE
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education. MORE
Here’s a scenario we’ve seen regularly: a SaaS company launches a new product feature. Customer Success was given no training to understand how to support customers for the launch. If you deliver product knowledge training to your team, you can increase business growth. MORE
Training enables users to make better use of your software, but did you know it can also help improve your product? Since InterSystems overhauled its training program using Open edX and Appsembler’s Virtual Labs platform , the company has been able to use the additional feedback it received through the extra training available to make changes to its product. The post Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs appeared first on Appsembler. MORE
When we try to learn too much information at once, we risk decreasing our information retention and subsequent productivity. Today we’ll explore how microlearning works, as well as how it can increase your productivity. Ways in Which Microlearning Increases Productivity. MORE
One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program? MORE
Pricing for education products is all over the map. cost-based approaches) and embrace “upside pricing” that looks at the value you deliver to the buyers. We’ll also explore how your education products can be placed on a “value ramp” that lets you create pricing flexibility to benefit your customers, spares you the anxiety of trying to find the one “right” price, protects you from both over- and under-pricing, and provides a healthy margin. MORE
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs. MORE
User Customized Product Bundle. Products which cost less, than the price taken to ship them, are usually not sold individually. When selling such products, sales will depend on the variety you are willing to offer. Use Case: Create Custom Boxes. MORE
Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. It has already paid for itself in increased productivity in less than a year. Q: Do your employees pay to use the wiki, or does the company cover the cost? MORE
… The WISDM Product Catalog Manager – is HERE… and it’s available for FREE ! WISDM Product Catalog Manager – Convert Your Woo-store into a Catalog. The plugin helps you: create a product catalog on WooCommerce. MORE
Whether you’re part of a small business or a big enterprise, you deal with numerous customer calls, emails, and website queries every day. Effectively managing these communication channels becomes difficult without proper customer support systems in place. MORE
The same goes for every Docebo product. We were nearing the top of the learning technology world with a single product scaling so fast that we’d started to outgrow – for the third time – our two-story office in northern Italy. What is the cost per hour of updating my learning content? MORE
An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training. Customers are coming to the table much later in the traditional sales cycle and they are arriving armed with more data than before. MORE
Is your training a cost center or a competitive advantage? In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself! That’s why a huge component of a large product launch is often a refreshed approach to customer training. MORE
Informed Financial Products Sales by Leveraging Game-based Learning. Customer Size: 32000+ Employees across 58 countries. The company paid huge penalties in different countries due to the mis-selling of financial products. drop in litigations filed by the customers. MORE
The need for Product Training. Product Training can aid a variety of business goals. A Brandon Hall Group Extended Enterprise survey from 2017 indicates that 41% of businesses have maximized their client retention through product training. Product Training for Customers. MORE
While many people know that elearning often costs less than the traditional instructor-led training event , it can sometimes come as a shock that elearning development costs can also fluctuate quite a bit. That’s not to say that elearning can cost more than live-training. Elearning (in most cases) will be your most cost efficient way to delivery training given that the content is a good fit for online instruction. What Drives ELearning Costs? MORE
Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. There isn’t a need for a venue or travel this option tends to be more cost-effective. MORE
Customers often get attracted to products that are available for a limited time. Or if there is a countdown ticking, indicating the arrival of a much-awaited product, then you can expect customers to sign up for waitlists to buy that product. MORE
Developing Effective Custom Training While Respecting Resource Limitations. And even rarer to find someone who can add graphics editing, video production, and voice-over narration to those skills. Use an Elearning Interaction Catalog for Quicker Development and Lower Costs. This means quicker development and lower costs. Every organization comes with its own set of constraints for developing custom elearning. Budget limits. Deadlines. Legacy tools. MORE
Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. MORE
When we try to learn too much information at once, we risk decreasing our information retention and subsequent productivity. Today we’ll explore how microlearning works, as well as how it can increase your productivity. Ways in Which Microlearning Increases Productivity. MORE
If you are like most L&D professionals, you must be looking for ways to train employees quickly and consistently while cutting costs and increasing learner engagement. This reduces the logistics cost and also prevent any hindrance related to the productivity of the workforce. MORE
The second impediment lies in the expectations of students, now customers. The teaching assistant will monitor online and on campus engagement, mark assessment, and customize the online pathway for local content and contexts. By Brad Haseman , Executive Vice President of Kadenze, Inc. MORE
Cost Custom Product Productivity KnowledgeCity
FEBRUARY 11, 2021
When we try to learn too much information at once, we risk decreasing our information retention and subsequent productivity. Today we’ll explore how microlearning works, as well as how it can increase your productivity. Ways in Which Microlearning Increases Productivity.
KnowledgeCity
FEBRUARY 11, 2021
When we try to learn too much information at once, we risk decreasing our information retention and subsequent productivity. Today we’ll explore how microlearning works, as well as how it can increase your productivity. Ways in Which Microlearning Increases Productivity.
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Infopro Learning
JULY 18, 2017
An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training. Customers are coming to the table much later in the traditional sales cycle and they are arriving armed with more data than before.
Origin Fractal LXP
JANUARY 29, 2021
The need for Product Training. Product Training can aid a variety of business goals. A Brandon Hall Group Extended Enterprise survey from 2017 indicates that 41% of businesses have maximized their client retention through product training. Product Training for Customers.
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Complicated eLearning projects can be daunting to develop and manage, with many pieces, varied needs and expectations, and limited resources. Learn from an experienced eLearning provider how to simplify the process by adhering to these 6 strategic tips. Make your next big project a walk in the park.
Docebo
MARCH 30, 2021
The same goes for every Docebo product. We were nearing the top of the learning technology world with a single product scaling so fast that we’d started to outgrow – for the third time – our two-story office in northern Italy. What is the cost per hour of updating my learning content?
The Be-all and End-all Guide to Creating a Supreme LearnDash LMS
MAY 13, 2020
User Customized Product Bundle. Products which cost less, than the price taken to ship them, are usually not sold individually. When selling such products, sales will depend on the variety you are willing to offer. Use Case: Create Custom Boxes.
Your Training Edge
OCTOBER 11, 2019
Productivity is a focal point for human resources; they both must model it themselves and encourage employees to do the same. . Productivity in human resources management isn’t just the actions employees take, but also the systems and processes they have in place to make productivity possible. Here are five trends for productive human resources management. One of the limitations that many businesses face that negatively impact productivity is separate systems.
Ed App
MARCH 17, 2021
Whether you’re part of a small business or a big enterprise, you deal with numerous customer calls, emails, and website queries every day. Effectively managing these communication channels becomes difficult without proper customer support systems in place.
Coassemble
FEBRUARY 4, 2021
Here’s a scenario we’ve seen regularly: a SaaS company launches a new product feature. Customer Success was given no training to understand how to support customers for the launch. If you deliver product knowledge training to your team, you can increase business growth.
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transformations lead to new solutions, advanced ideas, and increased productivity and profit. the cost of personalization. OttoLearn allows the trainer to provide custom. COGNITIVE SCIENCE BEHIND OTTOLEARN v1.1
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Dynamic Pixel
JULY 17, 2020
In companies where huge product ranges and new products being added regularly, the e-learning solutions can prove to be helpful. e-learning on Product Explanation. They are the point of contact for the customer. Let’s have a look at them: Cost-effective.
Association eLearning
FEBRUARY 19, 2014
Pricing for education products is all over the map. cost-based approaches) and embrace “upside pricing” that looks at the value you deliver to the buyers. We’ll also explore how your education products can be placed on a “value ramp” that lets you create pricing flexibility to benefit your customers, spares you the anxiety of trying to find the one “right” price, protects you from both over- and under-pricing, and provides a healthy margin.
Unboxed
SEPTEMBER 15, 2017
However, over the years I’ve observed how corporate training video production intimidates most people in the market for it. They have justifiable concerns about production costs, timelines, actors, branding, and quality. In an effort to make the production process a little more human-friendly, we created the Training Video Production, Humanized guide. Training Video Production: Things to Know Up Front. What to Expect During Pre-Production.
Talented Learning
JANUARY 21, 2020
Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First. But which customer metrics matter most?
Inkling
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. The cost of misinformation is high. They include: More spending per customer.
The Learning Dispatch
NOVEMBER 2, 2018
Developing Effective Custom Training While Respecting Resource Limitations. And even rarer to find someone who can add graphics editing, video production, and voice-over narration to those skills. Use an Elearning Interaction Catalog for Quicker Development and Lower Costs. This means quicker development and lower costs. Every organization comes with its own set of constraints for developing custom elearning. Budget limits. Deadlines. Legacy tools.
TalentLMS
MARCH 28, 2018
Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads. Improved customer satisfaction.
TOPYX LMS
JUNE 23, 2016
First, if employees are supplying their own devices, they are responsible for any associated costs. A BYOD policy also makes it easy for employees to access corporate data and online training materials, which can increase productivity. Of all the benefits listed here, increased productivity usually pleases company leaders most. Some organizations choose to implement BYOD solely for the purpose of augmenting productivity.
Digitec Interactive
APRIL 8, 2021
In this blog post, we’re going to look at a video by Jack McGrath on the cost of not doing onboarding and how it affects your bottom line. So, what are the costs associated with that kind of turnover? And the costs of onboarding aren’t only financial.
Talented Learning
JANUARY 22, 2019
Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.
Learnloft
JANUARY 10, 2020
Custom boxes are the best way through which you can make sure that you get more profits from your sales, helping you to grow your brand and promote it effectively. Custom boxes are used by the manufacturers to make sure that they get the maximum profit from their packaging.
Infopro Learning
MAY 6, 2019
Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. There isn’t a need for a venue or travel this option tends to be more cost-effective.
Appsembler
OCTOBER 18, 2018
Training enables users to make better use of your software, but did you know it can also help improve your product? Since InterSystems overhauled its training program using Open edX and Appsembler’s Virtual Labs platform , the company has been able to use the additional feedback it received through the extra training available to make changes to its product. The post Customer Spotlight: How InterSystems Increased Product Adoption with Virtual Labs appeared first on Appsembler.
Infopro Learning
JANUARY 16, 2020
If you are like most L&D professionals, you must be looking for ways to train employees quickly and consistently while cutting costs and increasing learner engagement. This reduces the logistics cost and also prevent any hindrance related to the productivity of the workforce.
Your Training Edge
AUGUST 29, 2018
The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. Both the customers asking the mundane questions and the ones asking the more advanced ones will be happier. The second because they’re dealing with customer service staff who aren’t bored out of their minds or incredibly stressed because they’re being called upon to answer too many questions. They raise customer satisfaction.
The Be-all and End-all Guide to Creating a Supreme LearnDash LMS
JUNE 12, 2020
… The WISDM Product Catalog Manager – is HERE… and it’s available for FREE ! WISDM Product Catalog Manager – Convert Your Woo-store into a Catalog. The plugin helps you: create a product catalog on WooCommerce.
Knowledge Synonyms
MARCH 12, 2021
Informed Financial Products Sales by Leveraging Game-based Learning. Customer Size: 32000+ Employees across 58 countries. The company paid huge penalties in different countries due to the mis-selling of financial products. drop in litigations filed by the customers.
Kadenze
OCTOBER 16, 2020
The second impediment lies in the expectations of students, now customers. The teaching assistant will monitor online and on campus engagement, mark assessment, and customize the online pathway for local content and contexts. By Brad Haseman , Executive Vice President of Kadenze, Inc.
LearnDash
MARCH 12, 2014
While many people know that elearning often costs less than the traditional instructor-led training event , it can sometimes come as a shock that elearning development costs can also fluctuate quite a bit. That’s not to say that elearning can cost more than live-training. Elearning (in most cases) will be your most cost efficient way to delivery training given that the content is a good fit for online instruction. What Drives ELearning Costs?
Experiencing eLearning
JUNE 10, 2008
Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. It has already paid for itself in increased productivity in less than a year. Q: Do your employees pay to use the wiki, or does the company cover the cost?
The Be-all and End-all Guide to Creating a Supreme LearnDash LMS
OCTOBER 13, 2020
Customers often get attracted to products that are available for a limited time. Or if there is a countdown ticking, indicating the arrival of a much-awaited product, then you can expect customers to sign up for waitlists to buy that product.
Docebo
APRIL 20, 2020
One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program?
Bottom-Line Performance
JUNE 4, 2014
Is your training a cost center or a competitive advantage? In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself! That’s why a huge component of a large product launch is often a refreshed approach to customer training.
Global eTraining
MARCH 18, 2020
As many organizations shift their teams to remote work and telecommuting arrangements, questions about team productivity and business continuity need to be answered. Here are 4 things Global eTraining customers are doing to switch to remote work without losing momentum.
LearnDash
MARCH 21, 2019
One the one hand, there are some obvious costs associated with it. On the other hand, by investing in employee training, organizations not only improve the capabilities of their workforce, they also boost job satisfaction, which can lead to better productivity. Knowing your objectives is the first step toward determining the costs and benefits behind a program. Reduction in costly mistakes. Is your staff more productive? Costs of training program development.
Talented Learning
SEPTEMBER 25, 2018
Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.
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