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Performance Support and Bad Design

Clark Quinn

Here’s a story about where performance support would’ve made a task much easier. The other day, I had a classic need for performance support. The support section of the site did list the error codes, but numerically, not by icon. And, as always, the text. Of course, it didn’t exist.

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Microlearning Case Study: Performance Support

Upside Learning

Performance support is really about two things: the right information, at the right time. In this case study, we created a solution to using solutions appropriately. To support accurate performance across multiple instances, we could use a checklist. Interested in harnessing the power of performance support?

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Providing Effective Performance Support for Hybrid Employees

Dashe & Thomson

Performance support is a critical part of any successful learning and development program. No matter which type of training your company is planning on implementing, providing learners with a strong support system will increase retention and engagement.

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ID Support Thyself

Clark Quinn

Here, I look at tools, asking IDs to ‘support thyself’ As usual, the transcript: One of the things I do is help organizations improve their design processes. I expect that most orgs do have process support, but…baking in learning science seems not to be there. So here I’m exhorting IDs to ‘Support Thyself’ .

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Strategic Use of Music to Support Learning

Learningtogo

Strategic Use of Music to Support Learning. Since these areas are also known to play a role in memory and recall, it’s not a big leap to conclude that music can support or even accelerate the learning process. Many recent studies confirm that students who take formal musical training perform better in math and language subjects.

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Further, A commitment to customer service will create a flywheel effect, where existing customers who say good things about your company will help you attract new customers. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.