Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Metrics Teams Custom 221

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 90

Customer Service Services Custom Compliance Training 90

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 89

Customer Service Sales Services Custom 89

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Hurix Digital

JANUARY 6, 2023

Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction. Although delivering well-defined & top-notch quality products and services is a basic establishment for business. Overview Of Customer Service Training .

Customer Service 52

Customer Service Custom Services Diversity Training 52

Jigsaw Interactive

MAY 18, 2022

According to a recent Arizona State University study , customer service is at an all-time low, resulting in ‘customer rage’ being at an all-time high. Businesses risk $494 billion as a result of serious customer problems. Why has poor or mediocre customer service become the norm? Statistics.

Customer Service 52

Customer Service Services Custom Statistics 52

The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. That was not my experience.

Customer Service 157

Customer Service Services Custom Culture 157

eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers.

Customer Service 114

Customer Service Services Sales Custom 114

Learning Everest

DECEMBER 19, 2023

If you are thinking about adding scenario-based learning to your customer service training sessions but need help with how to do this, this blog is for you. In this blog, we will take over a simple model to guide your planning of a scenario for your training course. But what is this scenario-based training? [.]

Customer Service 59

Customer Service Services Module Custom 59

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Customer Service 52

Customer Service Services Custom Skills 52

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Infopro Learning

APRIL 15, 2024

AI Chatbots and Employee Training: Demonstrating Their Impact Through Use Cases Learning leaders can utilize chatbots across various sales and employee training aspects to enhance productivity and performance. As reported by Intercom, 35% of business leaders affirm that virtual agents have streamlined the process of closing sales deals.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Learning Everest

OCTOBER 16, 2023

Do you want to improve the customer service training program in your organization?

Customer Service 52

Customer Service Services Custom Program 52

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Weak customer relationships. Lost revenue. Negative brand sentiment.

Customer Service 124

Customer Service Cost Services Custom 124

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. When managers prepare for sales training, they often neglect to keep an eye on how well they manage sales behaviors and outcomes.?Effective Sales Training & Enablement Accelerates Results ?with?

Behavior 221

Behavior Sales Metrics Oracle 221

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

Customer Service 70

Customer Service Services Custom Guide 70

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Productivity Product Support 211

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

TOPYX LMS

NOVEMBER 11, 2020

As the COVID-19 crisis continues to play out, companies must take necessary steps to retain their customers and preserve their bottom line. By both measures, the extreme uncertainty accompanying the public health and economic damage created by the COVID-19 pandemic is unprecedented in modern memory.”

Custom 242

Custom LMS Services Sales 242

Gyrus

SEPTEMBER 2, 2015

I previously used this company and was happy with their work, plus they have outstanding customer service so I was comfortable hiring them again. ” to customer service. I’ve even referred potential new business their way because of their excellent work and customer service.

Customer Service 100

Customer Service Services Custom LMS 100

Inkling

MAY 16, 2016

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. The figure can also serve as a benchmark when comparing like-businesses.

Metrics 124

Metrics Customer Service Services Custom 124

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Productivity Product Support 193

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

Adoption 197

Adoption Adopt Sales Digital 197

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

eLearning Industry

DECEMBER 24, 2019

Soft skills don’t just impact your customer service and sales stats. Communication, negotiation, and creativity also impact your company’s compliance. Let’s look at 6 factors to consider about soft skills online training and tips to achieve rapid results. This post was first published on eLearning Industry.

Customer Service 55

Customer Service Services Compliance Training Custom 55

Inkling

MAY 23, 2016

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Use this metric to track which categories do well.

Metrics 113

Metrics Customer Service Ratio Services 113

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

eLearning Industry

JUNE 16, 2018

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training.

Customer Service 56

Customer Service Services Custom Technology 56

CommLab India

MAY 22, 2023

In today's fast-paced business environment, sales teams need to stay up-to-date with the latest sales techniques, product information, and customer service skills. Read on to understand how microlearning comes in as a lifesaver for your sales teams.

microlearning 108

microlearning Sales Teams Customer Service 108

BizLibrary

DECEMBER 21, 2023

If your company offers multiple products and/or services, then an important part of meeting those sales goals involves cross-selling and upselling. When your reps have a thorough understanding of how all your products and services fill customers' various needs, you'll be able to build your team's confidence in offering them.

Sales 97

Sales Services Custom Productivity 97