Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Tips 416

Origin Learning

JUNE 17, 2020

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.

Customer Service 130

Customer Service Services Custom Training 130

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. The process begins with in-depth planning. Step 1: Planning.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Productivity Product Program 410

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products. These changes have caused a growing need for remote-friendly product knowledge training programs.

Productivity 419

Productivity Product Learner Develop 419

Infopro Learning

OCTOBER 20, 2021

Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover. Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS.

Outsource 448

Outsource LMS Website Learning Management System 448

Learning Pool

APRIL 23, 2024

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

Customer Service 108

Customer Service Sales Services Custom 108

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services. This step has benefits like: Minimizing reskilling needs.

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Program Train Training Learning Objects 419

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. When managers prepare for sales training, they often neglect to keep an eye on how well they manage sales behaviors and outcomes.?Effective Sales Training & Enablement Accelerates Results ?with?

Behavior 221

Behavior Sales Metrics Oracle 221

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

JULY 6, 2017

They need to be able to advise and guide the sales team on how to improve sales conversion, counsel the customer service team on how to acquire listening skills when dealing with irate customers, or empower the technology team to quickly deal with security breaches.

CLO 420

CLO Performance Kirkpatrick Guide 420

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Forgetting to ask customers if they found everything results in lost sales and less satisfied customers. You need specifics and examples.

Behavior 491

Behavior Analysis Simulations Photo 491

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. According to a recent study, 86% of buyers are willing to pay more for great customer experience. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. Experiential Learning. Simulations.

Productivity 280

Productivity Product Knowledge Simulations 280

TOPYX LMS

MARCH 12, 2020

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. If sales employees can’t secure and retain new customers, close sales, upsell, and cross-sell, businesses are in trouble.

Sales 173

Sales Customer Service Learner Train 173

TOPYX LMS

NOVEMBER 11, 2020

2020 has been a year of crisis that has brought great stress and uncertainty not just to individuals, but also to companies. McKinsey & Company stated, “Uncertainty can be measured in magnitude and duration.

Custom 242

Custom LMS Services Sales 242

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Productivity Product Support 193

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

LearnDash

OCTOBER 3, 2019

What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today. It has tools and templates for both personal and SMB accounts, including a built-in CRM program which can streamline automation options for marketing and customer service follow-ups.

Services 42

Services Market Templates Newsletter 42

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Productivity Product Games 305

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

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Adopt Adoption Sales Digital 197

Infopro Learning

APRIL 6, 2020

Is the training program improving sales, customer service or the net promoter score? For our Sales Training solutions, we have demonstrated 6% to 18% uplift in sales conversions and an account growth of 12% to 15%. Is the program enhancing safety and security of employees? Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

Infopro Learning

SEPTEMBER 9, 2021

For instance, employees with good customer service experience may master skills in sales too. They may have excellent communication skills and in-depth product knowledge to drive sales and customer satisfaction. Employees with adjacent skills may quickly learn what to do for the new role and perform better.

Blended Learning 383

Blended Learning Diversity Training Blended Corporate eLearning 383

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 88

Customer Service Services Custom Compliance Training 88

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

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Diversity Training Analysis Photo Behavior 327

Infopro Learning

MAY 14, 2019

It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. To be effective, however, an employee self-service portal needs to be user-friendly. participatory training in areas such as customer service and customer support.

Portal 170

Portal Services Authoring Tools Metrics 170

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Teams Metrics Custom 221

Infopro Learning

APRIL 15, 2024

AI Chatbots and Employee Training: Demonstrating Their Impact Through Use Cases Learning leaders can utilize chatbots across various sales and employee training aspects to enhance productivity and performance. As reported by Intercom, 35% of business leaders affirm that virtual agents have streamlined the process of closing sales deals.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

TOPYX LMS

FEBRUARY 13, 2020

Retail companies rely on the performance of their staff to generate sales and attract and retain customers. For example, most retail workers need targeted sales training. Without it, they won’t have the skills needed to successfully close a sale when they inevitably encounter a situation in which making a sale is difficult.

Platform 207

Platform Productivity Product Customer Service 207

Inkling

NOVEMBER 11, 2016

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. End result = happy customer. Holiday challenges. The Inkling difference.

Mobile 217

Mobile Customer Service Policies Reference 217

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 278

Site Customer Service Trust Community 278

LearnDash

FEBRUARY 16, 2021

Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood. Here are just a few examples of how branching scenarios can provide learners with safe environments to fail.

Online Learning 279

Online Learning Online Customer Service Culture 279

LearnDash

DECEMBER 19, 2023

Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. Maybe there’s a bug on your website, your emails aren’t converting sales, or you’re not replenishing your content regularly.

Tips 279

Tips Site Social Media Gamification 279

Tim Slade

DECEMBER 1, 2018

For example, let’s say you work in a call center, and the customer service agents are expected to resolve each customer call within 10 minutes. In this situation, the best solution would be to improve the performance of the systems the customer service agents are using. So, how do we know for sure?

Customer Service 208

Customer Service Metrics Instructional Design Training 208

Infopro Learning

JANUARY 11, 2022

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. The depth of your team’s knowledge about your product significantly influences the sales numbers of the product. High customer satisfaction rates.

Knowledge 221

Knowledge Productivity Product Training 221

Experiencing eLearning

MARCH 10, 2020

If you’re doing customer service training, think about the different types of customers employees interact with. If sales associates often forget to provide a recommendation at a specific point in the sales process, include that point in the scenario. Common mistakes are good challenges to include.

Learning Objects 269

Learning Objects Budget Sales Association 269

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. For instance, an online compliance training program may help employees build a connection between customer service and potential risks associated with it.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221