Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Simulations. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. Experiential Learning.

Productivity 280

Productivity Product Knowledge Simulations 280

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. It ensures that agents are well-prepared to deliver the service your customers expect. Effective training for call center agents is a vital investment for any call center.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession.

Sales 79

Sales Coaching Case Study Portal 79

Webanywhere

NOVEMBER 20, 2023

This advanced tool is not just a leap in technology; it’s a transformative approach for training and coaching in sales, customer service, and numerous other fields. Creating Realistic Interactive Scenarios with Voice Input Imagine training for a sales pitch or a customer service call in a realistic setting.

Sales 59

Sales Diversity Training Voice Training 59

Cognigix

SEPTEMBER 13, 2022

Fusion Retail is a leading retail chain offering highly sought footwear brands to the customers across Australia. The company is known to constantly innovate and evolve, has a robust culture to provide the greatest shopping experience to the customers. Cognigix’s Solution for Augment Customer Experience and Sales.

Sales 52

Sales Custom eLearning Development Custom Simulations 52

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Infopro Learning

MARCH 27, 2023

Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success. Therefore, the employees’ ability to deliver outstanding customer experience is vital. This can help employees develop the skills they need to perform better.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Productivity Product Games 305

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Communication Skill Simulations.

Customer Service 58

Customer Service Case Study Activities Services 58

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Forgetting to ask customers if they found everything results in lost sales and less satisfied customers. You need specifics and examples. French adaptation.

Behavior 491

Behavior Analysis Simulations Photo 491

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

eFront

JULY 21, 2015

The fact is, any eLearning program that uses game-like features in the form of reinforcement exercises, assessments and simulations is safely classified as a serious game or a training game. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

Evalution 40

Evalution Simulations Corporate eLearning eLearning 40

Roundtable Learning

JULY 24, 2023

These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with. Diversity And Inclusion (D&I) — Simulate real-life situations and test learners’ responses to microaggressions with 360º VR. What Is Extended Reality?

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JULY 24, 2023

These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with. Diversity And Inclusion (D&I) — Simulate real-life situations and test learners’ responses to microaggressions with 360º VR. What Is Extended Reality?

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Brilliant Teams

SEPTEMBER 29, 2023

Interactive and Immersive Gamification in Custom eLearning Solutions: Transforming Education and Engagement - Introduction In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. Custom eLearning Solutions 6.1 Real-World Applications 7.1

Custom eLearning Development 59

Custom eLearning Development Gamification Compliance Training Interactive 59

Paradiso Solutions

JULY 11, 2021

Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Basically, the main goal of this program is to help the customer with basic problems found in the manual. Why Is Product Knowledge Important?

Productivity 98

Productivity Product Custom Virtual Classroom 98

Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. They are customized for different departments, ensuring that employees gain comprehensive knowledge. Consider scalability and customization options to accommodate future growth.

Video 52

Video Diversity Training Compliance Training Guide 52

Hurix Digital

JANUARY 29, 2024

Incorporating the Metaverse in corporate training introduces immersive environments, enabling employees to engage, interact, and collaborate in simulated yet realistic settings. Also Read: Sales Training Program Checklist: 6 Essential Ingredients to Include How can the Metaverse and Collaborative Learning Benefit Corporate Training Programs?

Collaborative Learning 52

Collaborative Learning Collaboration Diversity Training Simulations 52

Infopro Learning

APRIL 6, 2020

Business simulations, video-based learning content, short information nuggets, interactive job aids – solutions which are very similar to what we have been doing for our clients. The way that organizations drive customer experience, L&D team should drive employee experience ecosystems. Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

Thinkdom

JANUARY 4, 2024

Provide a virtual practice environment through simulations. By incorporating interactive case studies and simulations, learners can practise decision-making in a variety of contexts, enhancing emotional connection and learning depth. For example, it can be used to simulate a customer service call or a job interview.

Content Developer 105

Content Developer Interactive Simulations Content 105

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Online Training Simulations With A Twist. Customer Service Scenarios.

Compliance Training 193

Compliance Training Games Online Simulations 193

Roundtable Learning

AUGUST 3, 2021

This article will explain what extended reality is and provide 5 examples of using extended reality across training topics, including onboarding, diversity and inclusion, sales, and more. . These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with. .

Augmented Reality 98

Augmented Reality Leadership Simulations Diversity Training 98

Infopro Learning

APRIL 3, 2023

Therefore, trainers must use various methods to engage learners, such as interactive activities, simulations, and discussions. For example, a sales training program could use a leaderboard to track and display the performance of different teams, motivating learners to perform better.

Roles 221

Roles Blended Learning Training Train 221

Spark Your Interest

APRIL 11, 2024

IBM’s answer to this question is “Artificial intelligence, or AI, … enables computers and machines to simulate human intelligence and problem-solving capabilities.” Copy.ai – powers your sales and marketing processes – creating content, prospecting at scale, enriching CRM, and much more.

Benefits 147

Benefits Course Training Train 147

Aptara

SEPTEMBER 27, 2023

Real-world Simulations : Through VR and AR, learners can experience realistic scenarios in a safe and controlled environment, allowing them to practice skills and make decisions without real-world consequences.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

Coaching 52

Coaching Sales Authoring Tools Software 52

Origin Learning

APRIL 20, 2018

Techopedia defines a chatbot as – ‘ An artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals.’. Service providers are also using Twitter chatbots quite effectively to address issues raised by users on their Twitter page.

Compliance Training 178

Compliance Training Simulations eLearning Gartner 178

Thinkdom

NOVEMBER 9, 2023

Based on the recent issue highlighted by the customer retention team in the quarterly review, specifically regarding the decrease in repeat customers, the L&D Specialist conducts an LNA. The focus is on enhancing customer service skills to address this concern directly.

Specialist 52

Specialist Compliance Training Sales Customer Service 52

Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

Authoring Tools 40

Authoring Tools Software Compliance Training Simulations 40