Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

STRIVR

NOVEMBER 8, 2021

At its core, the hospitality industry is centered on customer service. It is the key to success, and customer interaction training is a critical part of the hospitality world for both new and existing employees. Your customer interaction training must be tied to your overall business strategy.

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Custom Customer Service Virtual World Services 102

Jigsaw Interactive

JULY 15, 2021

Even though virtual training can save a large amount of that time and effort by eliminating travel, room setup, food preparation, etc., Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service.

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Customer Service Quality Services Custom 52

Professional Online Learning | ecadema

MAY 10, 2022

There can be lots of benefits of virtual instruction but when it comes to on-the-job training, it is certainly going to be beneficial in the best possible way for the company as well as the skills of the employees. There can be some isolated incidents of poor customer service but they can be worked upon in a better way from time to time.

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Customer Service Job Services Custom 52

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

Customer Service 58

Customer Service Case Study Activities Services 58

Kapp Notes

DECEMBER 20, 2010

The metrics or measurements we need to use in 3D virtual immersive environments must be the same we use in physical environments. We must tie virtual world training events to real world outcomes and that requires pre- and post-test measuring with a comparison to gage impact of the 3D virtual world intervention.

Virtual World 169

Virtual World Case Study Metrics Simulations 169

Integranxt

FEBRUARY 22, 2024

The customer journey has undergone a remarkable transformation in recent years, driven by the relentless march of technology. Gone are the days of static websites and impersonal interactions; today’s customers crave dynamic, personalized experiences that anticipate their needs and exceed expectations. from 2024 through 2030.

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Conversation Personal Personalization Custom 52

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Learning experiences gamified with immersive virtual worlds.

Blended Learning 52

Blended Learning Custom Education LMS 52

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. It can create content for interactive elements, such as simulations, scenarios, and case studies, that prompt learners to apply their knowledge and skills in real-world contexts.

Roles 221

Roles Case Study Simulations Virtual World 221

Infopro Learning

MARCH 27, 2023

Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success. Therefore, the employees’ ability to deliver outstanding customer experience is vital. This can help employees develop the skills they need to perform better.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Brilliant Teams

SEPTEMBER 29, 2023

Interactive and Immersive Gamification in Custom eLearning Solutions: Transforming Education and Engagement - Introduction In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. Custom eLearning Solutions 6.1

Custom eLearning Development 59

Custom eLearning Development Gamification Compliance Training Interactive 59

Fly Plugins

DECEMBER 5, 2023

In the fast-paced world of online education, it’s essential to stay ahead of the curve and anticipate the needs of learners in the up coming year. Also in an increasingly interconnected world, cybersecurity is of paramount importance especially for business owners. Yep, I can relate.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

learnWorlds

JULY 7, 2023

Let’s face it: engaging customers is no easy feat. But here’s the thing: if you want to achieve your business goals and set sail towards success , you can’t settle for customers just skimming through your carefully crafted content. Increased customer satisfaction Engaged customers are more satisfied customers.

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Custom Case Study Education Create 52

Cloudshare

MARCH 24, 2021

Why are virtual experiences the secret weapon to better customer education, acquisition, and retention? They create engaging experiences that cater to specific customer needs. Companies looking to stay competitive must learn how to turn virtual experiences into the ultimate differentiator. Provide better customer service.

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Support Custom Education Virtual World 52

Hurix Digital

JANUARY 29, 2024

The origin of this term traces back to Neal Stephenson’s sci-fi novel, “Snow Crash,” envisioning a realm where lifelike avatars interact with each other in realistic 3D landscapes and immersive Virtual Reality (VR) environments. billion in 2024 before rising to $936.6 billion by 2030.

Collaborative Learning 52

Collaborative Learning Collaboration Diversity Training Simulations 52

Appsembler

SEPTEMBER 30, 2021

One of the pain points we hear over and over again from our customers (predominantly software companies) is that their training program isn’t scalable and it provides a plain, non-interactive learning environment that doesn’t work for customers. Involve Your Customers in the Process. Involve Your Customers in the Process.

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Custom Program Metrics Develop 52

Play.ht

APRIL 15, 2024

Conversational AI is changing how we interact with the world around us, and nowhere is this impact more pronounced than in the insurance industry. This allows virtual assistants to understand and respond to human speech just like a person would. What’s more, conversational AI helps customers get answers quickly.

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Conversation Benefits Customer Service Virtual World 40

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

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Conversation Customer Service Voice Text-to-Speech 40

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

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Custom Training Train Association 86

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 82

Sales Innovation Brandon Hall Program 82

KnowledgeCity

JANUARY 10, 2024

Improving Customer Interactions In many industries, employees are expected to interact with customers or clients on a regular basis. Etiquette training can help new hires understand how to represent the company in a professional manner and handle any potential conflicts or difficult situations involving customer service.

Companies 98

Companies Compliance Training Social Media Training 98

Thinkdom

OCTOBER 16, 2023

In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! Custom e-learning solutions are a great way to overcome this challenge. Do you know? , from 2020 to 2025.

Custom 52

Custom Solution Help Compliance Training 52

Play.ht

APRIL 15, 2024

Consider a scenario where you’re interacting with Siri, Alexa, or another virtual assistant. By learning from a wide variety of texts from the internet, ChatGPT can create detailed and sensible text based on whatever you ask it, whether it’s for helping customers or creating stories. What is conversational AI?

Conversation 40

Conversation Text-to-Speech Customer Service Voice 40

Roundtable Learning

JULY 24, 2023

Extended reality (XR) is a universal term inclusive of immersive learning technologies including virtual reality (VR), augmented reality (AR), and mixed reality (MR). These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with.

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Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JULY 24, 2023

Extended reality (XR) is a universal term inclusive of immersive learning technologies including virtual reality (VR), augmented reality (AR), and mixed reality (MR). These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JUNE 23, 2022

Full VR allows a person with a headset to move freely within a virtual environment. The goal is to replicate real-life as closely as possible so that learners gain the necessary skills needed to perform their daily tasks without making mistakes in the “real” world. . Example: VR Training For Customer Service.

Benefits 97

Benefits Training Train Virtual World 97

Integranxt

MARCH 6, 2024

This blog delves into the exciting world of AI monetization, providing well-read professionals with deep insights and actionable strategies. Hyper-Personalize at Every Touchpoint: Did you know customers use an average of nine touch-points to engage with a brand, according to Salesforce ?

Strategy 52

Strategy Authoring Tools Text-to-Speech Streaming 52

STRIVR

FEBRUARY 18, 2021

Whether it’s de-escalating an angry customer or coaching a direct report, it’s hard to prepare an employee in advance for the challenge. With Virtual Reality as a training tool you can teach employees the skills they need before they come face to face with an angry customer or disenfranchised employee.

Conversation 98

Conversation Tools Virtual World Training 98

Paradiso

OCTOBER 30, 2023

This way, everyone is well-prepared to handle the challenges of the aviation world. Whether dealing with passengers or flying through bad weather, eLearning prepares them for the challenges of the aviation world. Get in touch to avail some awesome eLearning services! The aviation industry has changed a lot.

Association Learning Management System 91

Association Learning Management System LMS Association LMS Blended Learning 91

SweetRush

SEPTEMBER 14, 2023

SweetRush leverages its expertise in immersive learning, game design, and simulations to create effective, engaging experiential learning solutions for world-class clients. Our work with clients creating custom solutions for talent empowerment and people success has earned us gold awards from our peers and high rankings on top industry lists.

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Providers Diversity Training Brandon Hall Simulations 75

Instancy

AUGUST 9, 2023

As a result, businesses are always on the lookout for new methods to combat these challenges and produce effective educational opportunities for their employees. Virtual reality (VR) technology integration in corporate training is one such innovative approach. Virtual reality (VR) has a lot of potential uses in business training.

Corporate eLearning 52

Corporate eLearning Simulations Diversity Training Virtual World 52

eLearningMind

FEBRUARY 29, 2024

Reduced costs Let’s kick things off with a real-world scenario. It’s cost-effective because you can deliver training virtually, without the hefty expenses. In the world of eLearning, multimedia materials rule the roost. Emily, a customer service rep, immersed herself in interactive eLearning simulations.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

Cognigix

AUGUST 30, 2022

Virtual reality provides a safe, interactive environment for active learning and training. Retail companies are incorporating virtual reality into their training programs in order to upgrade their training courses. By using virtual reality for employee training sessions, organizations are able to save both time and resources.

Industry 52

Industry Simulations Virtual World Customer Service 52

Hurix Digital

OCTOBER 18, 2023

Augmented Reality (AR) and Virtual Reality (VR) are not new concepts. AR or augmented reality uses digital information (visual, auditory, and other sensory information) and overlays that into the real world to enhance user experience. But not much is said about what AR & VR in finance has achieved. And it is quite intriguing.

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Augmented Reality Simulations Teams Virtual World 40

Unboxed

JULY 13, 2020

Customized Corporate Training: What It Is & Why You Need It. Customized corporate training is essential to any company that wants its employees to stand out from the competition. A customized corporate training program can help employees better retain knowledge, improve productivity, and boost your bottom line. .

Corporate eLearning 52

Corporate eLearning Custom Training Train 52

Thinkdom

JANUARY 29, 2024

This accelerated the trend of remote work, reshaping traditional workplaces all around the world. The Evolving Landscape of Remote Work In the post-pandemic world, remote work is witnessing a surge, with 12.7% However, the last four years have forced companies to reevaluate their work structures and practices.

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Diversity Training Mobile Learning Mobile Corporate eLearning 103