IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Training is an essential step in change management.

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Social Networks Technology Companies Custom 111

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. with more on-demand training.

Performance Support 202

Performance Support Social Networks Metrics Support 202

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Unveiling a New Era in Learning: LLMs are not simply language bots.

Blended Learning 52

Blended Learning Custom Education LMS 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Are the Different Types of Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Are the Different Types of Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

CourseArc

APRIL 28, 2017

All organizations now have the option to track user performance. This information empowers instructors to make any helpful interventions or instructional decisions that may be necessary to support online students, especially if they’re struggling to succeed. Why Is Seeing a Learner’s Progress Useful? Nothing at all!

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Performance Support Compliance Training Performance Analytics 183

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

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Custom eLearning Development Custom Education Program 131

Ed App

SEPTEMBER 19, 2021

Managing your organization’s data, projects, tasks, and content resources is now made easier through the use of web-based knowledge management software. Knowledge Management Software #1 – EdApp. Knowledge Management Software #2 – Nuclino. Knowledge Management Software #3 – Zoho Showtime.

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Knowledge Management Authoring Tools Software Knowledge 52

BrainCert

DECEMBER 12, 2022

Gathering data such as demographic information and the existing knowledge base of the learners can help develop an appropriate strategy for developing eLearning modules. By understanding what learners need from a course or training program, developers are better able to create customized experiences that meet those requirements.

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Developing eLearning eLearning Strategy Blended Learning Develop 59

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

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Diversity Training Help Companies Performance Support 101

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. For example, customer onboarding and employee onboarding are nearly identical in name, but their goals are very different.

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Performance Support Support Help Organization 112

Lambda Solutions

JULY 5, 2023

Choose a name for your site and customize its appearance. Customizing and Personalizing Your Moodle Site: Themes and layouts: Choose from a variety of themes to customize the appearance of your site. Customize colors, fonts, and logos to match your branding.

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Moodle Online Learning Guide Effectiveness 130

CourseArc

MARCH 13, 2020

We are here to assist you in any way we can and want to share some specific supports we are implementing. Due to the anticipated increase in online learning and remote instruction learning, we will be dedicating more resources to ensure that our servers and databases are performing optimally. Use of CourseArc.

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Server Synchronous Asynchronous Performance Support 330

Knowledge Guru

OCTOBER 22, 2014

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations.

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Report Games Knowledge Player 170

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Improve channel partner performance. Improve performance . Final thoughts. #1.

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LMS Organization Case Study Learning Management System 246

Ed App

NOVEMBER 4, 2021

Transferring and sharing of business knowledge is now easier than ever before — thanks to the rapid increase of knowledge management tools on the market. To help you out, we’ve listed below the 10 best knowledge management tools and compared their key features, benefits, and pricing plans. . Cloud-based authoring tool.

Knowledge Management 52

Knowledge Management Knowledge Authoring Tools Tools 52

TOPYX LMS

AUGUST 25, 2016

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. What Is Knowledge Hoarding?

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LMS Learning Management System Knowledge System 167

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. They are customized for different departments, ensuring that employees gain comprehensive knowledge. Consider scalability and customization options to accommodate future growth.

Video 52

Video Diversity Training Compliance Training Guide 52

Coassemble

FEBRUARY 4, 2021

Customer Success was given no training to understand how to support customers for the launch. Because the company did not prime their team by delivering product knowledge training before launching the update. To be successful, SaaS companies must foster knowledgeable staff to build their brand and sell their offering.

Productivity 52

Productivity Product Knowledge Guide 52

Play.ht

APRIL 15, 2024

From customer support and content creation to messaging and search engines, the best AI chatbots of 2024 are giving their users efficiency, customization, and real-time interaction capabilities. Pros: Versatile across many use cases, from customer support to creative writing.

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Privacy Search Google Engineering 40

Matrix

OCTOBER 5, 2022

This is the most common type of training since it has an immediate and direct impact on company performance. So, what is customer training in this greater picture, and why is it important for your company? What is customer training? Why is customer training beneficial for companies? Here are a few examples: Red Hat.

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Blended Learning Custom Benefits Create 73

IT Training Department Blog

NOVEMBER 13, 2023

Rather than relying solely on isolated training sessions or lengthy user guides ( user guides are horrible for training ), a digital adoption platform empowers employees to acquire new skills and knowledge in real-time, right when they need them most. This is a Pendo walkthrough that has the user perform the action.

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Adoption Adopt Digital Platform 110

IT Training Department Blog

MARCH 5, 2024

When it comes to creating contextual support in a software application your company is making, you have options. And as organizations navigate the complexities of implementing new software systems, the need for tailored guidance and support has never been more critical. Primary purpose? That means reduced frustration and confusion.

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Software Help Corporate eLearning Player 96

Schoox

DECEMBER 15, 2023

These learners could be third-party resellers of your products, employees at a partner company, or customers. Customers: If you provide a product or service that requires guidance, it’s essential to deliver that training in a way that’s easy to access and understand. What are the benefits of extended enterprise training?

Enterprise 52

Enterprise Diversity Training Benefits Association Learning Management System 52

TalentLMS

DECEMBER 17, 2014

If there is one thing that fails an eLearning course, it’s the capability to differentiate performance of its learners from pre-course to post-course. For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? Knowledge alone is not enough.

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Performance Support Performance eLearning Strategy eLearning 92

learnWorlds

JANUARY 22, 2024

In this article, we will explore the top-tier platforms that cater specifically to the needs of digital product creators and sellers, offering a comprehensive overview of their features, pricing, support provided, and overall effectiveness weighing their pros and cons, in maximizing sales and reaching target audiences effectively.

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Authoring Tools Platform Digital Productivity 59

IT Training Department Blog

AUGUST 3, 2023

It’s the process of providing employees with the necessary tools and knowledge to use technology efficiently. It helps ensure employees can do their job with standard company systems as well as anything custom. It may not be the applications that are custom, either. That’s where technical enablement comes in.

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Roles Performance Support Training Train 84

Making Change

JANUARY 8, 2019

A knowledge or skill gap clearly exists. Is there really a knowledge or skill gap? There’s no guarantee that the firefighter will actually apply this knowledge, which is what we really want and what we should be helping them do. It describes information necessary to perform the action.

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Learning Objects Learning Objectives Analysis Learning 275

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. For example, customer onboarding and employee onboarding are nearly identical in name, but their goals are very different.

Performance Support 52

Performance Support Support Help Organization 52

TOPYX LMS

AUGUST 25, 2016

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. What Is Knowledge Hoarding?

LMS 100

LMS Learning Management System Knowledge System 100

Kitaboo

FEBRUARY 21, 2024

Significance of Deploying Diligent Digital Rights Management Software Protection of Intellectual Property Revenue Generation Compliance with Regulations Support for Diverse Business Models Enhanced User Experience II. You can protect yourself against revenue loss by avoiding piracy or unauthorized usage.

Digital 59

Digital Authoring Tools Software Management 59

BrainCert

MARCH 7, 2024

Tekpon: Empowering Businesses with the Right Tools Tekpon is committed to providing transparent, detailed knowledge, and exclusive deals on essential company tools, empowering businesses to thrive in today's ever-evolving work landscape. We provide a comprehensive platform backed by exceptional customer support.

Collaboration 52

Collaboration Software Teams Virtual Classroom 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Improve channel partner performance. Improve performance . Final thoughts. #1.

LMS 130

LMS Organization Case Study Learning Management System 130

Paradiso Solutions

FEBRUARY 16, 2024

Northpass, now part of Gainsight, leads the way as a digital platform for customer education and training. They aim to help businesses enhance customer experience and simplify operations through digital learning. Since it’s a cloud-based system, it’s easy to access and continuously evolving.

Alternatives 52

Alternatives LMS Diversity Training Blended Learning 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Custom course development.

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Customer Service Services Authoring Tools Custom 40