Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge. Most L&D professionals realize that learning focused on only knowledge-based outcomes will do little to measurably impact performance.

9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.

How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Blog Product Knowledge Training

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.

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Customer Training: Why User Knowledge is Essential to Success

eThink Education

However, many organizations have found that the development and implementation of a customer training program (also known as extended enterprise training) has yielded exceptional results as well. What is Customer Training? Companies can deliver customer training in several ways.

How to Use Customer Training to Inspire Your Clients

Spark Your Interest

Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? And produce a few high-quality customer training resources to inspire your user? These and many other questions are answered as we compare training programs from 5 of the best customer training companies. What is Customer Training? Why is Customer Training Important? . Miro Customer Training .

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How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. The task is made more complex by the various kinds of touchpoints where employees interface with customers, the call center, the store, and even online. Providing quick service: The customer’s time is precious.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

5 New Year’s Resolutions for Customer Education in 2021

Cloudshare

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. Refine Your Format to the Customer Need. When do customers need the most education?

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Consider these four best practices when modernizing your customer service training.

Knowledge Anywhere LMS Pricing FAQ’s

KnowledgeAnywhere

?Knowledge Anywhere LMS Pricing FAQ’s. If your organization decides to move to the Enterprise tier and wants customizations additional design and development fees will apply. If you’re interested in further customization, such as modifying text blocks, adding alternate images, adding a background video for the login screen, and etc., ask about our Customization add-on, or consider the Enterprise tier. Need custom courses? Pricing is based on volume of courses.

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Knowledge and Data – The brains of a business!

QuoDeck

All successful businesses, big or small, have one thing in common – Extensive business knowledge. In big organizations this knowledge can reside in entire teams, or units. In small organizations such knowledge is restricted to the people who founded the business, and maybe a few key employees that drive company strategy. And that is why it is important to have Knowledge Repositories. Before going any further, let us understand what knowledge means to a business.

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15 Must-Have Knowledge Sharing Tools

The Training by Nelle Blog | Corporate Training and Consulting

These recommendations are solely based on thorough research and my own personal experience. MOMENTUM Features: Account synchronization, customization for backgrounds and themes, Countdown timer, Custom quotes, Notes, and third party integrations Why You'll Love it: You can manage multiple To-Do Lists such as Inbox, Today, and Done Cost: $2.50 Knowledge ManagementDisclaimer: I am not paid nor am I a representative of the companies mentioned below.

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How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Knerr and his team found themselves asking, “Wouldn’t Avaya employees and customers benefit from the company’s own Khan Academy?”. Customer StoriesAt a glance.

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Some customers even opt for a custom-made theme. For more detailed comparisons, you can check out these Knowledge Base articles that do a detailed comparison of Legend and Quest. Our Knowledge Base has a great article on how to write iterative questions.

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Knowledge Guru Adds Smartphone App in 2015 Fall Release

Knowledge Guru

The Fall 2015 release of Knowledge Guru is so small, it fits in your pocket. Learners will be able to play Knowledge Guru games across desktop, tablet and smartphone the week of November 2nd. Scores and achievements sync seamlessly between the web app and native app version of Knowledge Guru. Create one game with the Knowledge Guru authoring tool that players can access across all devices. On-the-go learners will never need to access a computer to play Knowledge Guru.

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Docebo Launches Major Mobile App Feature Update Borne From Customer Ideas Portal

Docebo

Indeed, organizations are leaving a lot to be desired on the mobile learning front and are missing out on incredible opportunities to achieve better engagement and knowledge retention. Instead of resting on our laurels, we’re excited to unveil three new mobile app features, including some of the most requested features straight from our customers via the Docebo Ideas Portal , to improve the mobile learning experiences your organization is able to provide.

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5 Questions for Making Better Customer Education Content

TechSmith Camtasia

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. And that’s why creating high-quality customer education content that addresses your customers’ needs, pain points, and knowledge gaps matters.

Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.

Knowledge Guru Summer Release Adds 6 New Languages and Another Game Spacing Option

Knowledge Guru

The Knowledge Guru platform continues to expand its features and functionality using customer feedback as our guide. If you are a current customer, you will find these options in your Game Author tool, under the Customize tab. The most powerful feature of Knowledge Guru’s award-winning design is the spaced repetition it provides. This design maximizes knowledge retention and encourages gameplay in short chunks. Updated Knowledge Base Articles.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In How do we document the knowledge of our most experienced staff if they retire? DFCU Financial is now able to document processes and knowledge in a clean, easy and professional way. At a glance.

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Some customers even opt for a custom-made theme. For more detailed comparisons, you can check out these Knowledge Base articles that do a detailed comparison of Legend and Quest. Our Knowledge Base has a great article on how to write iterative questions.

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The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. Q: What does being the gomo customer success manager mean?

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Benefits of Custom E-Learning Modules

ICDTranslation

There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . Rewards of Customized E-Learning Development. To invest in custom learning is a smart move for each company, since it will bring many benefits and rewards both for those who are trained and for the overall development of the organization. Performance-related custom skills and solutions .

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. But I’ve found that even a modest product education effort can keep new customers from leaving.

What are the main features of an LMS…and which are custom?

Plume - e-learning & learning management systems

A learning management system is the cross between a customer relationship management (CRM) and a content management system (CMS); allowing you to deliver learning materials to your users through your own remotely accessible system. Custom branding. Custom LMS features.

4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with.

Building Skill and Knowledge, iEV, and Storytelling Tips: This Week on #BLPLearn

Bottom-Line Performance

Now that introductions are out of the way, let’s dive in to this week’s articles: Games That Build Skill and Knowledge. One of the reasons we created the Quest game type was to develop a game type that allowed for both knowledge acquisition AND skill building. We enabled people to create “performance challenges” that could be skill-based as opposed to knowledge-based while still retaining the knowledge component.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education. While not exactly a revolutionary concept (it’s a practice that’s been around for years), how we educate our customers has changed dramatically. What is customer education?

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter. In fact, here are eight often overlooked mobile learning benefits for your customer support staff.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. It takes 12 positive customer experiences to compensate for one negative experience. Delightful customer service is the name of the game.

5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More

Knowledge Guru

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations. All of this has led up to our Fall ’14 Release , the biggest Knowledge Guru release yet. It takes the Knowledge Guru platform to a new level.

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Why You Need a True Knowledge Sharing Culture (And What it Takes to Establish One)

Docebo

Technology can be one of your greatest assets in nurturing a knowledge sharing culture. The concept might seem simple enough, but there’s much more to establishing a knowledge sharing culture than meet the eye. But, effectively establishing a culture that embraces knowledge sharing requires careful organization, learners that actively participate and a strong online e-learning community. Only 20% believed knowledge sharing was either effective or very effective.

10 Reasons to Invest in Custom Scenario-based eLearning

Hurix Digital

The answer is scenario-based eLearning. Scenario-based eLearning improves their decision making, problem-solving, and critical thinking abilities. Organizations should adopt a custom scenario-based eLearning program to train their employees. If skill development is a significant part of your training strategy, then scenario-based eLearning is for you. What exactly is scenario-based eLearning? Benefits of scenario-based eLearning in employee training.