Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge.

3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization.

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Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. Customer StoriesAt a glance.

Customer Service Training Software: Why Every Company Needs It

ProProfs

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Delightful customer service is the name of the game. Customer Self-Service.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. So, what does it take to be the “voice of the customer” at gomo?

Voice 52

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

Guide 95

Docebo Launches Major Mobile App Feature Update Borne From Customer Ideas Portal

Docebo

Indeed, organizations are leaving a lot to be desired on the mobile learning front and are missing out on incredible opportunities to achieve better engagement and knowledge retention.

Docebo 163

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Some customers even opt for a custom-made theme. Our Knowledge Base has a great article on how to write iterative questions.

Knowledge Guru Adds Smartphone App in 2015 Fall Release

Knowledge Guru

The Fall 2015 release of Knowledge Guru is so small, it fits in your pocket. Learners will be able to play Knowledge Guru games across desktop, tablet and smartphone the week of November 2nd. On-the-go learners will never need to access a computer to play Knowledge Guru.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Consider these four best practices when modernizing your customer service training.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. Beyond Vanessa’s department, employees in accounting, finance, marketing and more are also capturing their knowledge to share with others. “In At a glance.

10 Reasons to Invest in Custom Scenario-based eLearning

Hurix Digital

The answer is scenario-based eLearning. Scenario-based eLearning improves their decision making, problem-solving, and critical thinking abilities. Organizations should adopt a custom scenario-based eLearning program to train their employees.

Knowledge Guru Summer Release Adds 6 New Languages and Another Game Spacing Option

Knowledge Guru

The Knowledge Guru platform continues to expand its features and functionality using customer feedback as our guide. If you are a current customer, you will find these options in your Game Author tool, under the Customize tab. Updated Knowledge Base Articles.

Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I also managed our outbound messaging to customers.

4 Big Advantages of Integrating Knowledge Management With eLearning

gomo learning

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Let’s look at 4 advantage to integrating knowledge management with eLearning.

Benefits of Custom E-Learning Modules

ICDTranslation

There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. . Rewards of Customized E-Learning Development. Performance-related custom skills and solutions .

5 Keys to Success With the Knowledge Guru Game Platform

Knowledge Guru

Want to make your first Knowledge Guru game roll-out a success? Knowledge Guru offers you two options: Quest or Legend. Some customers even opt for a custom-made theme. Our Knowledge Base has a great article on how to write iterative questions.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. In fact, here are eight often overlooked mobile learning benefits for your customer support staff.

Building Skill and Knowledge, iEV, and Storytelling Tips: This Week on #BLPLearn

Bottom-Line Performance

Now that introductions are out of the way, let’s dive in to this week’s articles: Games That Build Skill and Knowledge. One of the reasons we created the Quest game type was to develop a game type that allowed for both knowledge acquisition AND skill building.

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More

Knowledge Guru

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. All of this has led up to our Fall ’14 Release , the biggest Knowledge Guru release yet. It takes the Knowledge Guru platform to a new level.

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Why You Need a True Knowledge Sharing Culture (And What it Takes to Establish One)

Docebo

Technology can be one of your greatest assets in nurturing a knowledge sharing culture. The concept might seem simple enough, but there’s much more to establishing a knowledge sharing culture than meet the eye. Only 20% believed knowledge sharing was either effective or very effective.

5 Knowledge Management Tools to Consider

WalkMe Training Station

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.

Back to Basics: Arrange Elements in Custom List

DigitalChalk eLearning

All it requires is a click and some dragging and your elements will be arranged in a custom order. You can also custom arrange how the courses are viewed in the users catalog – check out this blog post to see how to do that.

Knowledge, Skills and Abilities: How eLearning Puts Job-Seekers Ahead

OpenSesame

Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Acquire Knowledge. Building a varied and detailed knowledge base is very important to being a competent applicant. Let’s be honest; trying to find a job is scary.

Job 46

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!

Custom Elearning: The Value of a Targeted Game-Based Program

Designing Digitally

These factors work in conjunction to make game-based learning available to a wider audience and customer base. In the recent past, the cost of custom elearning programs was a prohibitive factor. Custom development is now financially attainable for corporations.

Informal Learning Blog » Web 2.0 in three pages

Jay Cross's Informal Learning

Web 36

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base.

Learners Vote Coorpacademy as Top Gartner FrontRunner® for Learning Management – Press Release

Coorpacademy

Software users voted Coorpacademy top in the entire category, based on Usability and Customer Satisfaction, beating 22 other providers including Cornerstone LMS, OpenEdX and Lessonly. Coorpacademy makes in-work training always about the user, connecting back with the learner to find a better way to deliver what they want, as well as encouraging staff to develop their skills, especially ‘soft’ ones, to future-proof both their careers and the corporate knowledge base.