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Customer Excellence Pledge

eLearning 24-7

Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. I talk to vendors all the time, who say publicly they have great support, but privately acknowledge it is either poor or below average.

Custom 89
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How to improve customer service training programs?

Creativ Technologies

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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Customer Education Systems – Best of Best

eLearning 24-7

I’m referring to every analyst/consulting site that uses “Grids” in whatever format – design wise to identify top systems is this or that category. How the Customer Education market works. No not the one that went down for the state of Texas, that’s a whole different type of grid. Grids are confusing.

System 105
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The 5 Benefits of an Effective Customer Training Program

Appsembler

How much value does a customer training program really add? You might be questioning if it will really make a difference and whether the time and effort spent re-evaluating your customer training program is worth it. Opens New Customer Acquisition Channels. Your customer training program can function in the same way.

Custom 98
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How to Increase Product Adoption | Tools and Strategies to Try

Appsembler

As a result, many organizations ultimately drop the ball and lose out on potential new customers and increase sales with existing customers. Use an LMS platform to teach current customers and prospective buyers about your products. Make customer-first decisions about how to sell and onboard.

Adoption 105
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When did employees and customers for learning/training become irrelevant?

eLearning 24-7

If you provide customer training, those folks in Training typically get laid off, too. That’s a special relationship, and I pity (not really) the learning system and tech vendor who has to experience it. Customer Training/Clients/Partners/Distributors/B2B and in some cases B2C I will be blunt here. Onboarding is crucial.

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Home Built or Commercial for your Learning System

eLearning 24-7

It is built by a vendor – you pay to “buy the system” which really means you are leasing it. You purchase seats (some vendors refer to it as licenses). You may have to buy for multi-tenant, or e-commerce functionality, or additional add-ons, if the vendor offers it. Commercial is fee-based. It will be lower.