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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Higher conversion optimization means more sales with less advertising and promotion, lowering your operational costs. Wage per sale ratio: How cost-effective is your overhead?

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8 tips for creating a successful customer service training plan

TalentLMS

People don’t interact with brands like they used to. Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? You know this.

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8 tips for creating a successful customer service training plan

TalentLMS

People don’t interact with brands like they used to. Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? You know this.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Well, it’s fair to say that he blew them out of the water. I help other people.

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Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Well, it’s fair to say that he blew them out of the water. I help other people.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Jim: Glad you found the post helpful, Jeff! Properly d. Properly d. Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.