Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services. This step has benefits like: Minimizing reskilling needs.

Program 419

Program Train Training Learning Objects 419

Infopro Learning

OCTOBER 20, 2021

Outsourcing your training and development needs can help streamline your business strategy and drive workforce performance. Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover.

Outsource 448

Outsource LMS Website Learning Management System 448

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. We also track changes in employee performance.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

MAY 27, 2024

In today’s highly competitive market, providing outstanding client experiences is essential for companies aiming to differentiate themselves. Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance.

Remote Learning 221

Remote Learning Services Diversity Training Management 221

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Similarly, IT service models are shifting towards cloud-based, subscription-driven ecosystems, requiring constant retraining on updates, integrations, and security protocols.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adopt 170

Adopt Adoption Performance Support Support 170

Learning Pool

APRIL 23, 2024

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

Customer Service 113

Customer Service Sales Services Custom 113

Infopro Learning

APRIL 6, 2020

In this scenario, there is a definite premium on ensuring employees have the skills and knowledge to leverage evolving technology, They should be able to navigate through these times of ambiguity and uncertainty and be prepared to manage higher level of complexity while driving their performance. Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

Infopro Learning

MAY 14, 2019

It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. To be effective, however, an employee self-service portal needs to be user-friendly. More effective performance reviews. Introducing the HR Chatbot.

Portal 170

Portal Services Authoring Tools Metrics 170

Infopro Learning

MAY 29, 2024

According to Deloitte’s 2023 Global Shared Services and Outsourcing Survey , 31% of organizations increased outsourcing to add agility and resilience to their business models, highlighting the strategic significance of this approach. Nearshore outsourcing refers to working with service providers in nearby countries or regions.

Outsource 221

Outsource Global Off-shore Diversity Training 221

Infopro Learning

JANUARY 25, 2017

In this article, I’ll explore 7 ways that online training can help you fill performance gaps in your organization. How Online Training Can Fill In Performance Gaps. Performance gaps are the thorn in your company’s side. Provide Real World Experience. Offer “Just-In-Time” Online Training Support.

Compliance Training 170

Compliance Training Performance Support Performance Custom eLearning Development 170

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 93

Customer Service Services Custom Compliance Training 93

LearnDash

FEBRUARY 11, 2025

This can include installation, customization, and configuration to meet your unique needs. Some LMS providers might even require professional services to get everything running smoothly, especially if you’re dealing with complex integrations or specialized features.

Cost 130

Cost LMS Upgrade Compliance Training 130

Infopro Learning

APRIL 15, 2024

These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. Continuous Accessibility: AI chatbots are available 24/7, providing timely access to learning content or training guidance whenever employees need it.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. They needed to upgrade their employee onboarding process to support this shift. This step ensures that each piece of training content supports both the learner and the organization’s goals. Stage 1: Assessing Business Needs.

Business 294

Business Case Study Blended Learning Simulations 294

LearnDash

FEBRUARY 16, 2021

Here are just a few examples of how branching scenarios can provide learners with safe environments to fail. Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood.

Online Learning 279

Online Learning Online Customer Service Culture 279

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

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Site Customer Service Trust Community 278

LearnDash

DECEMBER 19, 2023

Think of value as your foundation Before you can get more revenue out of your memberships, the most important factor is the value you provide your members. This content includes anything that helps solve problems or provides advice, inspiration, materials, or entertainment members need to succeed in their own goals.

Tips 279

Tips Site Social Media Gamification 279

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Infopro Learning

JULY 16, 2024

It can be wise to outsource compliance training because it may provide practitioners with access to resources that may not be available internally. Technology and Innovation: Outsourced training providers use advanced technology, including interactive eLearning platforms and mobile accessibility, to enhance the learning experience.

Compliance Training 221

Compliance Training Outsource Compliance Program 221

Infopro Learning

JULY 5, 2019

While thinking of employees with the highest potential, leaders likely go straight to top performers. Her expertise lies in creating a custom blend of workshops, coaching, simulations and eLearning tools to provide leaders and managers with a competitive advantage. It is vital to keep your ‘best’ talent.

Organization 262

Organization Diversity Training Leadership Blended Learning 262

Infopro Learning

OCTOBER 18, 2023

Customer success can include any of the following: Onboarding and Adoption: Guiding customers through a smooth onboarding process and effective product adoption. Proactive Engagement: Regularly connecting with customers to understand needs and address issues promptly.

Behavior 221

Behavior Teams Metrics Custom 221

Infopro Learning

FEBRUARY 13, 2025

LinkedIns 2024 Workplace Learning Report shows that 90% of organizations are concerned about employee retention, and providing learning opportunities is the No. The most influential corporate training courses listed below can make your employees high-performing assets to the organization. 1 retention strategy.

Blended Learning 221

Blended Learning Diversity Training Program Course 221

LearnDash

MAY 6, 2021

Customer service? When you consider your hosting options, there are three main services available: shared hosting, a virtual private server (VPS), and dedicated hosting. There are high-quality providers out there who offer good services with extra safeguards in place to protect sites that use their shared hosting platforms.

Security 347

Security Website Firewalls Course 347

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Experiencing eLearning

APRIL 7, 2020

This could be used for performance support, reminders for feedback surveys, etc. An integrative booster again prompts the learner to retrieve the information, but this question specifically asks them to provide concrete examples of how they have made use of this information in their job. Spaced Learning and Practice.

eLearning Strategy 268

eLearning Strategy eLearning Consultant eLearning Network 268

Thinkdom

OCTOBER 30, 2024

The ideal blend of learning, application, and performance is the ultimate goal for any eLearning program—it’s what ensures training makes a real impact. Simulation-based eLearning provides the immersive experiences needed to bridge theory and practice. It supports VR content, making it ideal for immersive training environments.

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Infopro Learning

JANUARY 2, 2025

Reliable Technical Support: Rely on dependable customer service and quick problem problem-solving when needed. Gamification Elements: Motivate employees with leaderboards, points and badges that reward progress and performance. Multilingual Support: Support multiple languages to cater to a global workforce.

Compliance Training 221

Compliance Training Platform Authoring Tools Corporate eLearning 221

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. eLearning has provided learners access to a wide range of online resources, courses, and learning platforms that facilitate learning beyond the traditional classroom setting. It is based on the GPT-3.5

Roles 221

Roles Case Study Virtual World Simulations 221

Ontuitive

JANUARY 9, 2023

This means they can’t provide timely information to their customer, and the sales process risks losing momentum. A DAP supports sales enablement in several ways. It supports sales reps by delivering real-time, tailored content that automatically changes as they move through those software platforms.

Adopt 197

Adopt Adoption Sales Digital 197

Ontuitive

NOVEMBER 10, 2022

To get there, leaders need to continually foster learning and development (L&D) capabilities by leveraging the right technology to support their efforts. Whether virtual or physical, they are used to teach people specific sets of skills to support business strategies and functions. . Digital Adoption Platforms.

Tools 226

Tools Adopt Adoption Digital 226

Coursera

NOVEMBER 1, 2024

Technical Support Specialist from Dell – Equips learners with skills for entry-level technical support jobs, including troubleshooting hardware, software, and networking issues. Learners will also understand computer networking, cybersecurity, and customer service.

Market 96

Market Portfolio IBM Digital 96

Paradiso

NOVEMBER 14, 2024

You can provide tests and exams with quizzes, monitor customer progress and quiz scores, and generate PDF certificates for students who complete your courses. Additionally, Shopify enables you to offer bundles and subscription-based memberships to your customers, enhancing your revenue streams and customer retention.

Guide 91

Guide Companies Course Diversity Training 91

Infopro Learning

JULY 11, 2017

Microlearning online training libraries provide bite-sized support for your employees. As a result, you’re able to customize the online training content to help them achieve their learning objectives. Add A Microlearning Online Training Library.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. An Enterprise LMS, provides businesses with a centralized platform to create, manage, and deliver training content to their employees.

LMS 189

LMS Learning Management System Enterprise Compliance Training 189