Customer Service Ratio Strategy Synchronous 
Dashe & Thomson
APRIL 23, 2011
Thanks again for this strategy. Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# Having documentation readily available is very handy for maneuvering from task to the next. It’s very insightful. Jim May 4, 2011 at 6:42 pm # Glad you found the post helpful, Jeff!
Dashe & Thomson
MARCH 22, 2011
Like software simulations, the practice court is a safe environment in which to try new skills and strategies, without fear of negative repercussion. The plan starts in the classroom and eventually makes its way onto the practice court. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
Dashe & Thomson
FEBRUARY 9, 2011
Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
Dashe & Thomson
MARCH 15, 2011
In her column, Bozarth adds this nugget: “To be fair, Kirkpatrick himself advised working backward through his four levels more as a design, rather than an evaluation strategy.” It doesn’t isolate the training effort. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.
Dashe & Thomson
MAY 8, 2011
What is new, however, is the ratio of on-demand solutions to more traditional training offerings. In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. It has been around for all of my 15+ years as an instructional designer and training developer, and goes back much further than that.
Dashe & Thomson
MARCH 7, 2011
The same strategy that has worked for Sheen and Old Spice may very well work for the internal expounding of your company’s message, whatever it may be about (e.g. We McLove all of u 4 being so McClever!&# À la Charlie Sheen, that post is not even close to bi-winning. Ridiculous vs. cheesy, I’ll take ridiculous every time.
Expert insights. Personalized for you.
140 
Let's personalize your content