PDG

MAY 15, 2023

Create a Sales Scorecard Before chasing every RFP that lands in your inbox, develop a scorecard that evaluates the likelihood of winning a potential piece of business.

Strategy 52

Strategy RFP ROI Sales 52

Degreed

DECEMBER 7, 2023

Get granular and rank features (for example, assessment capabilities or a built-in skills taxonomy ), requirements (such as data hosting locations or integration methods ), and services (like implementation assistance or customer service ). These are your “business-critical requirements.

vendor 59

vendor Compliance Training Score RFP 59

Training Industry

JUNE 18, 2014

Recently a gamification RFP landed on my desk that started me thinking, “How can branding, applied to a ‘gamified’ solution, help enhance emotional engagement with learners?” However, the client asked for a creative approach for a series of mini-games (“gamelets”) to teach its customer service model to a demographic that is not game-oriented.

Gamification 76

Gamification RFP Customer Service Player 76

Talented Learning

JUNE 7, 2016

Download one of many free LMS RFP templates, and you can quickly have 1000 “must have” requirements that you will never use – and 3 “nice to have” future requirements. Buyers quickly get to the point where they must send the RFP or potentially run out of time for selection and implementation in the budget year.

LMS 75

LMS vendor RFP License 75

Talented Learning

SEPTEMBER 11, 2019

That’s one reason why we clarify buyer requirements in a formal RFP. It often includes training teams, customer service, sales and/or compliance groups. The Tier 2 team is included only at key milestones such as RFP evaluation, demonstrations and proof of concept review. When to issue an RFP (or not).

Association Learning Management System 92

Association Learning Management System Association LMS LMS vendor 92

eLearning 24-7

OCTOBER 25, 2018

Yet, as I have often noted, it is rarely pushed upon in an RFP, let alone a demo. You the consumer can use the support card as part of your RFP process, which I strongly recommend. . And many you can schedule a demo, send RFP, etc. And I ask it often when talking to vendors. But plenty still have not, which makes me ask why.

LMS 69

LMS Metrics SumTotal RFP 69

Talented Learning

MARCH 4, 2020

That’s when the sting of a rough implementation , a weak rollout and so-so customer service is sometimes the only thing that remains. When to issue an RFP (or not). And I know how buyers feel about their decisions long after the shininess of a purchase wears off. 1) Good for Vector Capital! REPLAY THE WEBINAR NOW!

Saba 98

Saba Cornerstone LMS Custom 98

Talented Learning

MAY 14, 2020

The realities of 2020 have accelerated their transformation at every stage of the learning systems life cycle from business case, requirements definition, RFP, contracting, deployment, content development, improvement – everything. Many associations are discovering they are now behind their for-profit competitors.

Association LMS 98

Association LMS Association Learning Management System Association LMS 98

eLearning 24-7

SEPTEMBER 14, 2022

I didn’t think about notifying my salesperson or customer service rep, or even checking to see what should I do. This includes an RFP/RFI. I focused solely on myself, never even considering or thinking about who is going to handle the e-learning program, especially around the LMS. I didn’t care. If yes, add them.

Guide 73

Guide vendor Learning System Association LMS 73

eLearning 24-7

JUNE 1, 2017

I have an interesting piece to share on my Linkedin group this week, on one vendor’s customer service person’s retort to me. It wasn’t very customer oriented. Before I forget, I want to thank everyone who attended my LMS RFP Criteria presentation. . Mentoring/Coaching – Plenty to hear.

vendor 40

vendor Micro-Learning SkillSoft Courseware 40

eLearning 24-7

AUGUST 19, 2019

It is no wonder, LXP vendors are receiving LMS RFPs and LMS vendors are receiving LXP RFPs. How many vendors these days are receiving RFPs asking for an employee development platform, and in that RFP, it is really seeking a talent management system? SEP – Sales Enablement Platforms, they do exist and growing.

Platform 70

Platform Digital Association Learning Management System Compliance Training 70

eLearning 24-7

FEBRUARY 25, 2019

What is a sales enablement platform and why if they pitch it for sales training, does it offer customer service training too? Focuses heavily on “sales training” push BUT also customer service training too. Most customers use them for sales training and customer support training. What is an SEP?

Learning System 65

Learning System System Metrics Compliance Training 65

Training Industry

DECEMBER 7, 2012

What topics should be included in a Request for a Proposal (RFP) for certification program development? Certification Program RFP Topics: . Do you have topics to include that make an added impact? Do you have topics that help you in your decision making criteria? Here’s a list for your consideration, what would you add or delete?

RFP 52

RFP Guidelines Outsource Analysis 52

eLearning 24-7

NOVEMBER 10, 2014

I am still shocked at the number of vendors who have no such department and the person training you is a tech rep, sales rep or customer service. I will be posting this week, some new and updated files including an updated LMS directory, updated RFP template. . It includes examples under each category. Latest Files.

News 78

News vendor LMS Learning 78

discoverlink

JULY 16, 2019

Customer Service and Technical Support Partner. In addition to DiscoverLink Talent’s flexible functionality, ABRH also found a partner to provide the level of customer service and technical support they found lacking in their previous LMS provider.

LMS 74

LMS RFP Customer Service Compliance Training 74

eLearning 24-7

JANUARY 20, 2022

Customer service-wise? Customer Support. The number one reason why people hate and leave or hate and stay (yes, plenty do), is due to poor support and customer service. It is the reason why I established the first certification program in the industry around customer support/service. Your RFP/RFI.

Learning System 79

Learning System System Guide Blended Learning 79

Talented Learning

JULY 13, 2017

Productized integrations with many applications, including virtual classrooms, CRM, customer service, SSO and more. Strong support for standard and custom notifications. Mobile responsive core design and mobile apps. Salesforce.com integration. Online content creation, management and reuse. contact-form-7].

Docebo 100

Docebo Association Learning Management System LMS Association LMS 100

eLearning 24-7

AUGUST 7, 2020

Video Assessment – A video assessment is based on speech patterns/words used when practicing a scenario, sales training techniques, customer service techniques to the coach/mentor/manager. Key Terms to know here – as it relates to NexGen Tier 4 and presented in a few sections on the post. Internet bandwidth speed.

Analysis 131

Analysis Metrics Scanning vendor 131

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Services: Career Development. Services: Customer Experience, Customer Education, Customer Success.

Expert 52

Expert Custom Education Summary 52