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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Adaptability.

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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Channel Sales: A Comprehensive Guide

Wahoo Learning

In this guide, we take a look at channel sales and its many benefits, as well as some elements to consider in your planning. What is Channel Sales? Channel sales is a sales strategy whereby a company sells a product or service through another company, to make the product or service available to the chosen market.

Sales 52
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What the Tech? Top L&D Technology Trends in 2016

ATD Learning Technologies

On our quest to complete required training, most of us indiscriminately click through a training module or LMS like a bear raiding a well-stocked campsite. For example, let’s say you create a training course to help improve customer service scores. ” to lend a hand to our struggling sales rep.

Trends 40
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10 LMS Retail Software

Ed App

In just a few clicks, you can check their course completion statuses, success rates, and quiz scores through the actionable reports dashboard. This way, you’ll be able to determine if they’re retaining important retail concepts and skills like product knowledge, sales tips, and customer service techniques.

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Learning Systems RFP and Tier4 NexGen

eLearning 24-7

There are vendors who achieved a perfect score for Tier 3, and there are some now who have many Tier 4, just not all of them. A video assessment is based on speech patters/words used when practicing a scenario, sales training techniques, customer service techniques to the coach/mentor/manager. NexGen Tier 4.

RFP 58
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How to Move from Employee Training Handbooks to an LMS in 5 Steps

KnowledgeAnywhere

Evaluate current training materials: Take stock of your current training materials, including handbooks, manuals, and other resources. The next step is to speak to a salesperson to request a free demo or a trial of the service. Testing the Service. See who offers free, personalized evaluations, demos, or trials.

LMS 89