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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

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How to Support Digital Transformation When Modernizing Legacy Software

Ontuitive

In a recent blog, “ Driving Digital Adoption is Still Possible When Maintaining Legacy Systems: Here’s how ”, we talked about ways to drive digital adoption when preserving legacy software is the best (or maybe only) option. Successful integration of modern digital tools with legacy systems.

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Increasing Use of Microlearning Courses for Performance Management

Infopro Learning

Organizations have shifted from page-turning content to interactive videos, bite-sized lessons, mobile apps, and more in today’s digital era. Microlearning is gaining momentum among companies, whether small or large, focusing on driving engagement, boosting retention, accelerating performance, and increasing ROIs.

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Implementing Performance Support Systems for Enhanced Job Performance

eLearning Company

Understanding Performance Support Systems Performance Support Systems (PSS) can be described as digitized systems or any tool designed to improve human performance by providing just-in-time training, information access, and task guidance at the moment of need.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Team Performance Consulting for Increased Productivity

Infopro Learning

However, these rapid transformations can disrupt employee performance. Outsourcing performance management services is one-way industry leaders are facilitating successful workplace transformations. Identifying Performance Issues. 4 Most Common Causes of Poor Team Performance. 4 Most Common Causes of Poor Team Performance.

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How is L&D Talent Driving the Digital Transformation Journey?

Infopro Learning

With digital transformation, most organizations are restructuring every aspect of business- be it client relationships, work culture, career development, or others. Role of L&D Talent in Digital Transformation. The idea of embracing the digital transformation journey is intricate as organizations and their workforce resist change.

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