How to choose an external e-learning vendor ?

Ideaon

Interaction with a prospective vendor can show and shed more light than reading up about them or viewing their work online. What skills does the e-learning vendor offer? Are the skills that the vendor brings, something that is complementary to your team? There is comfort in knowing that a vendor can work on a particular skillset, but can also work with aligned skill sets? Is e-Learning their major line of business? Pick up the hints.

How Do E-learning Vendors Price Their Services

CommLab India

You have heard about e-learning and are looking to contact vendors for a quote. But before doing that, it is a good idea to understand the typical services e-learning vendors provide and how they price those services. Services provided by e-learning vendors and how they are priced. Established e-learning companies typically provide the following services: 1. E-learning design and development.

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Customer Excellence Pledge

eLearning 24-7

Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service.

Y R Some Vendors confused about e-learning?

eLearning 24-7

Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll E-Learning is E-Learning and not some magical dust. Hello, it fits under e-learning.

"Don't Touch/Wet Paint!" - "E"-Learning Vendors Try to Go "M"

mLearning Trends

A linked feature story in the update that immediately caught my eye was titled " Best Practices for Creating Mobile Learning Content " and clicking that link shuttled me over to SumTotal's corporate web site where I registered to download their latest mobile-related white paper. And I'm willing to "put up or shut up" too -- click here to see what a real white paper on mobile learning looks like!

Questions to Ask Ur Prospective LMS Vendor

eLearning 24-7

If you are like the thousands of other people exploring the purchase of a learning management system, the key to success is asking the right questions. . For people who are working on certification, does your system provide e-mail reminders to end users whose certification is near expiration and thus they need to go into the system and complete it? What about e-mail reminders for the following (time frame) to renew? Go directly to the 3rd party vendor whose courses they are.

LMS vendors: R u hearing us?

eLearning 24-7

LMS Vendors. 30% vendors offer at least one type of social media – from my latest LMS directory. Dozens of LMS vendors, had typos on their web pages, zero screens of the system, links that went nowhere and two kicked up my Firewall warning of possible privacy collection and one had a Trojan Horse (I use a hardcore firewall and A/V). Over 90% of LMS vendors had their sites available only in English; so the potential customer could not view it in any other language.

Upgraded LMS Directory- More Vendors, New Add-ons!

eLearning 24-7

My latest LMS/LCMS directory provides a wealth of new information on 242 vendors. New columns – Does the vendor offer a trial? What social media platforms does the vendor use? If the vendor offers a trial, it will identify if known the length of the trial. If the vendor uses any social media, the name is listed (example: Twitter, Facebook, etc). List does not include Open Source – FREE LMS vendors which are posted elsewhere on the site.

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

It was within these comments, that afterwords, I decided to expand a bit plus identify other areas that I see, LMS vendors must explore – which they have not yet done so, to re-energize themselves. Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Majority of employees access social media sites out of the workplace. Majority of employees access a LMS or Learning Portal out of the workplace.

SAAS LMSs and Vendor Client Lists Questions

eLearning 24-7

The bottom line without getting technical or overly detailed, the solution is hosted on your vendor’s servers and not hosted on your internal servers. So in the case of a LMS/LCMS, it is hosted on your vendor’s servers and can be accessed anywhere there is an internet connection and a browser (that they support), anywhere in the world. With a hosted solution, the vendor’s servers are able to tested to withstand scenarios like this. E-Learning 24/7.

LMS Ghost stories – The truth will scare you

eLearning 24-7

But what you rarely hear, is something I have often been hearing, which isn’t going from any spirit, rather it is coming from some LMS vendors. It is a sound so unbearable, a phrase or two so strange and misleading, you would think you were hearing it from… the salesperson’s mouth (or via e-mail). Any vendor who sees you as a potential customer, should go to your web site and grab the banner/header or colors and place it in your demo before you begin.

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SAAS (Hosted) LMS and Vendor Questions

eLearning 24-7

The bottom line without getting technical or overly detailed, the solution is hosted on your vendor’s servers and not hosted on your internal servers. So in the case of a LMS/LCMS, it is hosted on your vendor’s servers and can be accessed anywhere there is an internet connection and a browser (that they support), anywhere in the world. With a hosted solution, the vendor’s servers are able to tested to withstand scenarios like this. E-Learning 24/7.

DevLearn Day 2

eLearning 24-7

One of the wonderful things I love about attending expos is the ability to see new products and new vendors. For example, there were several vendors making their debut – as in their solution – at DevLearn. Not only does it show that this industry, i.e. e-learning is continuing to grow an enhance, it also shows the naysayers – we are not going anywhere – so go after the ILT people and leave us alone. web site: [link]. E-Learning 24/7.

LMS Vendors: U Can Survive – Innovate, Invigorate and Invent

eLearning 24-7

It was within these comments, that afterwords, I decided to expand a bit plus identify other areas that I see, LMS vendors must explore – which they have not yet done so, to re-energize themselves. Thus, the LMS vendors are creating a Bogeyman – their own bogeyman, and it does not have to be that way. Majority of employees access social media sites out of the workplace. Majority of employees access a LMS or Learning Portal out of the workplace.

Video Learning Platforms

eLearning 24-7

People who bought HD-DVD players – learn that they make great flying objects out of five story buildings. 2013 - LMSs are not the only learning system in town. The new kids of the block (please no jokes here) are Video Learning Platforms. Video in e-learning means something quite different than video in its usual term. Other options – depends on the vendor. M-Learning support – all devices including iPad and other tablets.

How to choose the right LMS

eLearning 24-7

The same thing applies to the learning management system market. The minus: vendors come out of the woodwork to tell you their system meets those needs. I mean if you say you need “e-commerce for 500 users, certificates, ability to add users to groups for courses”, that would cover about 550 systems. No vendor could say honestly that their system is the best for you, because they are missing a lot of information. Check various sites and read their reports.

A Look Back at E-Learning in 2012

eLearning 24-7

Mobile Learning. LMSs – Finally vendors took notice. Sadly though many still are in the dark on true mobile learning – i.e. not accessing their platform via a mobile web browser. Authoring Tools – With only a small sample of vendors that are SaaS based, pickings are slim. Those who aren’t are either offering native apps with online/offline synch or performing the shell game via the mobile web browser and calling it mobile learning.

Latest Trends in E-Learning

eLearning 24-7

Twice a year I will be providing some trends that I am seeing in the e-learning market. This one trend really is an irritation to me, because the term “training” is showing up rather than “learning”, which is the standard term as it relates to online learning (see it already?). We call online learning, e-learning, not e-training, but some vendors will have you believe that “training” is the appropriate term, rather than learning.

When your LMS BFF is no longer

eLearning 24-7

The big elephant in the room that we hear so many times and vendors love to pitch (to get you to their system), but rarely the vendors themselves will admit to – many have only themselves to blame. Sometimes, it is the client’s fault and sometimes it is the vendor’s fault. I know, I know it is never your fault (client) – its those nasty LMS vendors, but as with the failure to recognize, often more than not it is duality, at least at some level.

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E-Learning: Did you know.

eLearning 24-7

I love going to LMS sites and seeing a list of clients that the vendor lists. Especially the LMS vendors who also create custom content/development. That some vendors who provide a list of clients may not be clients of their LMS, rather they are current or past clients of custom course development. Yep, you read that right, and best or worst of all, they (vendor) never tells you, unless you inquiry. For the vendor to achieve success in the demo.

5 E-Learning Forecasts for 2012

eLearning 24-7

They involved talent management, “hello and goodbye” with vendors, social learning, upswing in mobile learning, new feature sets in the authoring tool space, flat lining in web conferencing and standalone platforms. LMSs/LCMS/CMS/learning platforms in commercial and open space continued their presence. For the mobile learning space – it is a necessity. GestureTek develops motion control for tablets, e-readers, smartphones and televisions.

E-Learning Zombie Edition – includes trends and duds

eLearning 24-7

Looking into everything that is e-learning and I’ve seen a lot. Social Learning Platform. Just last week, I saw the best social learning platform ever. Best of all, even if you choose not to use it, the product is available to the public as a new social media site. From a social learning standpoint. Can be also a standalone and/or interfaced with any learning management system or learning platform. Learning Management Systems.

September E-Learning Trends

eLearning 24-7

Thankfully, the latest trends in e-learning should solve your soon to be fall foliage dilemma. As you all know, I monitor the entire e-learning industry and with that comes out some interesting trends. No surprise that some vendors are also waiting to see what happens. M-Learning with a native app – slowly trucking along, but I am hearing quite a few vendors who are either in development or getting going in 2014. E-Learning 24/7.

Review of ASTD International Trade Expo

eLearning 24-7

Lots of vendors, lots of potential. There were vendors that had nice LMSs and cool features. It just wasn’t me thinking this, I heard it from attendees and even other vendors who were trolling the floor. E-Learning has been minimal. I would estimate that there was a 60-40 split, still instructor led driven, but even a significant number of the ILT vendors were offering subsets or capabilities to turn their ILT into online via webinars or online courses.

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Halftime! LMS trends though July

eLearning 24-7

Web sites yes. When you need a fix, then the LMS vendor must work with you either remote to solve it or if it is big nasty fix, go on site. SaaS and LMS vendors. Mind you, there is nothing wrong with doing so, and there are some nice advantages to it – mainly one stop shop, but if you are a LMS vendor who does not have an authoring tool built-in, it will not cause your demise. From a LMS vendor perspective there are a lot of pluses.

The 5 most common LMS complaints from end users

eLearning 24-7

Write it on a piece of paper and say to themselves, I will e-mail/call support later. E-mail support and hope someone responds. I remember seeing some pricing online by a LMS vendor and then when I got the contract it had different pricing on it. You see they had items you needed but they did not mention it on their web site. E-commerce – especially those who charge a yearly price. Or there are vendors who only work in certain industries/verticals.

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Q&A from Blog Readers on E-Learning

eLearning 24-7

Q : I am curious on why Cornerstone On Demand, Saba and SumTotal do not appear in your top twenty lists even though they appear on other sites as the best products in the market. Every e-learning consulting/research firm, etc. My latest take on those three vendors (plus one) are: Cornerstone On Demand – I have seen the new UI and I like what I saw. That said, they are in my top 40 for learning/extended enterprise cloud. There is nothing like interaction.

LMS Ecosystems – The next big thing

eLearning 24-7

When you think of a learning management system you immediately focus on the features, ease of use (ideally) and more importantly how it ties directly to what you want to do in the short and long term as related to learning or learning/performance management. Maybe you see it as a component within a blended learning environment. Because the one stop shops are now appearing in learning management systems, for the better. These are my favorite sites.

ET and E-Learning

eLearning 24-7

Emerging technology that has I believe the potential to do wonders in the e-learning space. E-Mail. E-Learning and Emerging Technology. While you can easily put a lot of things in here, I am going to talk about four emerging technologies I see as real powerhouses in the possibilities and capabilities in e-learning. But – you say – what about learning/education and training? Kinect + Kinect = Immersion E-Learning.

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Now you bought a LMS: Implement, Train and Support

eLearning 24-7

You have now purchased your learning management system. Many people will ask their potential vendor what is the implementation time, but will forget to ask if the vendor has a dedicated project manager. This person handles everything from the vendors’ side of thing. The next call you should receive is from your vendor’s project manager. A good LMS vendor will put together a nice support team for you. For many LMS vendors they do the following.

Holiday Giveaway from E-Learning 24/7

eLearning 24-7

Many of us, see e-learning vendors who put $$$ ahead of their customers. Thus, it is wonderful to see vendors who have stepped forward and said, “we care&#. “We value you&#. It was just a request to give something back to the readers of this blog, the e-learning community during this holiday season. The Vendors (alphabetical order, followed by giveaway). Link to web site is located within the vendor’s name.

LMS Identify

eLearning 24-7

You will not forget them when you view a demo, nor when you are looking at the company’s web site or literature. I often hear people say they want mobile learning in their solution, social learning, e-commerce, but when you ask for specifics they sometimes have a blank stare on their face. If you want an EE, you will want e-commerce. What about a payment gateway – does the LMS vendor assist you with this or do you have to find your own?

Education learning management system trends

eLearning 24-7

Mobile Learning. This is one of the most shocking trends in the space – the significant lack of mobile learning in these systems. So why the delay in using mobile learning, especially with tablets in education focused LMSs? An even more disturbing trend is the lack of SMS (text messaging) in education systems, even though numerous reports have found that students of all ages are using text messaging more than e-mail. . Social Learning. Integrated e-mail.

Recap of ASTD TechKnowledge 2013: Day 1

eLearning 24-7

It can be embed into your web site, added to your LMS, but to me the real awesomeness is the ability to add into any authoring tool. Learn a foreign language software. Follows a conversational approach to learning – which is so much better than hearing the word and then repeating it, with zero idea on what it means and more importantly, how to use it in general conversation. I see it not only as a standalone but also as a course or courses within a learning platform.

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Features that are must haves in any LMS

eLearning 24-7

Learning environment. Assign x users to one group, assign “y” to another group – with each group having different courses, learning content, etc. The problem though is what should be universal standards – and for the vast majority are – there are still learning management systems that just fail to grasp that concept. Super Bonus – Great for retail locations where stores may not have e-mail, SMS removes that. Learning Environment.

Break it down! (No it’s not Hammer Time! Yet)

eLearning 24-7

I’ve also learned firsthand, how to make it work in any vertical and any industry. Learning Management Systems. Mobile learning platforms. Social learning platforms. If you want to track in a learning management system or learning platform that supports SCORM then you want it. May offer the ability to take a course via an e-mail link or twitter link or in another fashion. Why do some vendors have trials and others do not?

Answering your LMS Questions

eLearning 24-7

How many of you have posted questions regarding LMSs on Quora, Linkedin or the various other social media sites available on the net? How many of you have seen vendors respond to your questions? A: Virtually every LMS vendor out there in the marketplace provides these features. Examples: E-mail notification via SMS. Congrats, you are probably looking at less than 10 (based on my LMS directory which contains 475 vendors). Smart App for TV – One LMS vendor.

How to Sell a LMS

eLearning 24-7

” Customer: We are seeking a system that offers curriculum paths, ability to group learners to take x course or courses, e-mail notification, blah blah. I would always tell them up front before jumping into what I was seeking, my knowledge of e-learning and systems, so we could move past that. Even if the person doesn’t know anything about e-learning and specifically a LMS, it does not mean they are not intelligent people. Vendors know this.

Bridge over troubled authoring tool waters

eLearning 24-7

Why are some vendors making it impossible? Why are some vendors treating you as a spy or something sinister when you just want to try out the product? You would think that with over 140 authoring tools on the market, vendors would want you to try out their product before dropping any type of cash. While there are plenty of vendors who offer trials, without you having to contact them first or register, there are plenty who do not. Less than 10 vendors.

This is not (fill in the blank)

eLearning 24-7

This same contradiction is now happening in the e-learning world at a frightening pace. The people who suffer the most from this contradiction are the consumers and a vast majority of vendors. While mobile learning is moving at an incredible speed, faster than anticipated by some of my colleagues, it does not come without a cost. Regardless of whatever e-learning product you are using that states the ability to view and take assessments, courses, etc.

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