Online Reputation Management: 9 Techniques for the Prosperity of Your Brand

Your Training Edge

Online reputation management is as much about promoting good news as it about burying the bad news and negative reviews that every business will come across at one point. The only way you can actively promote positives is by taking a proactive approach to reputation management.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

7 Steps for Effectively Handling Customer Complaints. While you’re at it, try out some of these effective listening tips : Don’t interrupt: You might be tempted to interject while a customer is in the middle of explaining the problem. Handling customer complaints can be a drag.

Making sense of digital

Learning with e's

Everyone in education it seems, is interested in what teachers and students need to acquire, to make sense of our digital world and to use digital tools effectively. Digital reputation management was also discussed as well as critical reading and curation of content (via Sue Beckingham ).

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

Do we really believe they will be proxies for effectiveness? Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. In my blog, I was focused on metrics that would help us to understand, manage, and improve the networked (or social) learning eco-system. eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0

Co-creation

Jay Cross

1 most influential management thinker in the world.&# Better still, new conceptualizations, metaphors, and stories co-created with learners could make the journey more effective and enjoyable for those who come later.&#. reputation management. ( Fortune Magazine ). The Times of London calls C.K. Prahalad “the No. I wouldn’t argue. And he’s about to contribute another important idea to business.