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Telus About Your Global Learning

CLO Magazine

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. She began her career as a computer programmer for Xerox, fixing bugs and writing code. Michelle Braden.

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Five Reasons You Can’t Ignore Gamification

CLO Magazine

At the annual National Retail Federation conference held in January 2012, gamification was touted as the next form of work-based social media where people interact and socialize around a common bond of knowledge, competitive strategy and fun. Delta Air Lines tackled this challenge with its call center professionals in 2012.

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Podcast Episode 8: The Business Benefits of xAPI – With Mike Rustici

Talented Learning

By 2012, they realized they needed to refresh the way learning systems interact with one another. Are companies bringing in data from other sources, too, like a CRM or customer service system? They had spent millions on a new SAP system to gain better insights into how to optimize business operations. Interesting.

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Looking Back at the Year in e-Learning, and Other Web Links

Mindflash

. • In his e-learning year-in-review blog post , Tony Bates looks back at some of the new companies and services entering the field, and gives a little forecast of what he expects to see, particularly at higher-learning institutions, happen in 2012. Rather deal with sub-standard performance one to one.

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27+ Best WordPress Development Companies Based on their Specialization, Location and Cost

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

WordPress Customization Services. UI/UX Design Services. WordPress Maintenance Services. Experienced with mid-size and enterprise-level clients like SAP and Mercedes, Inpsyde also provides consultation and solutions to small size companies and even individuals. . WordPress Customization Services.

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Top 10 LMSs for 2013

eLearning 24-7

Anyway, not sure how that played out when they had some clients who moved from Absorb to SmartLab and then ended up going back to Absorb – not an ideal customer service move IMO. At the end of 2012, was #4, now it is #6. Specifically: No SSO between SF and SAP. Certificates can look differently from one to the next.

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Gamification: Separating Fact From Fiction

CLO Magazine

Content for gamification varies but is often focused on safety policies, product specifications, customer service, onboarding new employees and other information employees need to be reminded of regularly. The content is usually distributed over time, and is not meant to be learned in one setting.