Jay Cross

AUGUST 7, 2009

Published in Chief Learning Officer, August 2009. Informal Learning 2.0. Some cutting-edge corporations are adopting a new bundle of practices — let’s call them informal learning 2.0 — in order to improve operating efficiency by: • Slashing time to performance. Increasing customer loyalty though learning.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Clark Quinn

DECEMBER 12, 2009

Who is responsible for ensuring this works? In some organizations it’s the information services group, or the knowledge management group. It’s got to include performance support, and informal learning. They may not own it, but they need to be actively facilitating across the organization.

Training 161

Training Train Pattern Performance Support 161

eLearning Learning Posts

AUGUST 4, 2009

Your Social Learning System As A Profit Center. Better Than Bullet Points: Creating Engaging E-Learning With Power Point. LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009 How to use LinkedIn more effectively as part of your knowledge work. Is Social Learning a fad?

Social Media 40

Social Media Media Social Skills 40

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. They subvert hierarchy because previously scarce resources such as information are available to all.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

JUNE 28, 2011

In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64