Kapp Notes

SEPTEMBER 8, 2008

I don't totally agree that work and learning are exactly the same, there is some overlap but there are specific things workers need to learn that do not result in a direct work product. It would be great for the worker to learn to write more efficient reports but learning to do so is not a work product.

Compliance Training 100

Compliance Training Knowledge Worker Big Question Write Blog 100

Kapp Notes

NOVEMBER 3, 2009

Most knowledge workers, when hard at work, don't care what others are doing. Position it as an extended, continuously-on call network of individuals within an organization who can help each other by having access to the thoughts, ideas and mentoring of the knowledge workers within the organization. Lessons Learned.

Social Media 145

Social Media Big Question ASTD Wiki 145

Kapp Notes

JULY 8, 2010

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation.

Simulations 195

Simulations Customer Service Knowledge Worker Learning 195

Kapp Notes

JUNE 2, 2017

The basic thesis of the book implores all of us in Learning to take into account how these technologies affect the modern worker and their ability to optimally perform. This calls for a wholesale reconfiguration of learning strategies and also a rethinking of capabilities and skillsets across our learning teams.

Conversation 129

Conversation Performance Support Mobile Blended Learning 129