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Top 10 customer service training ideas

Ed App

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

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The Ultimate Guide to Video Hosting for LMS

BrainCert

Learning management systems (LMS) are becoming increasingly popular for learners and educators alike, but they can only be as effective as the video hosting platform they use. Video hosting offers numerous benefits that not only increase engagement but also improve an overall user experience while using the LMS system.

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How to Define & Build Customer Support & Service Capability

Acorn Labs

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

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Crafting Training Videos for Employees: A Guide

Kitaboo

A recent survey revealed significant benefits associated with comprehensive training programs within companies. This scalability is particularly beneficial for large enterprises with dispersed teams, as it eliminates the need for repetitive instructor fees and reduces several other associated expenses.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Karen O’Leonard from Bersin & Associates wrote an article last week entitled Corporate Spending on Social Learning. In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. Go take a peek. Properly d. Properly d.