article thumbnail

10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. SCORM-compliant authoring tool .

article thumbnail

10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

The good news is that call center training software offers a solution. It ensures that agents are well-prepared to deliver the service your customers expect. What is Call Center Training Software? Call center training software empowers companies to develop and provide essential training to their customer-facing employees.

article thumbnail

10 Sales Coaching Software

Ed App

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

article thumbnail

Elearning Authoring Tools to Skyrocket Training

Continu

If you are unfamiliar with elearning authoring tools and wondering how to use them. What is an e-learning authoring tool? So when we talk about elearning authoring tools, what exactly does that mean? Basically, this tool is a software program used to create learning modules and training sessions.

article thumbnail

How to Use Interactive Training Videos as a Learning Tool

Tesseract Learning

Interactive videos gained popularity in sales and marketing when Flash was a popular multimedia software platform to create digital media solutions. You can use Interactive training videos to build skills like sales, marketing, and leadership. They can be used in customer service training to improve product knowledge.

article thumbnail

Top Online Learning Development and Delivery Tools

Hurix Digital

There are several learning and development tools available in the market that you can use to custom create your content. Here, in this article, we talk about online learning development and delivery tools. What is an authoring tool used for online learning development. Create accelerometer-based interaction types.