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Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

Effective training for call center agents is a vital investment for any call center. Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves.

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How to Track Employee Training & Measure ROI

learnWorlds

You don’t run your business on rough estimations and hinges, so why should you do so with employee training? Besides, employee learning and development is a business investment on its own – it’s closely tied to your business KPIs and goals, necessitating a portion of your budget and offering a measurable ROI. Let’s dive in!

Track 40
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Instructional Design Tools to Adopt in 2022

Maestro

What instructional design tools are currently in your toolbox? At Maestro, we regularly take stock in the available tools for instructional designers and consider what the best ones are, from software to style guides, diagnostics to downloads. Instructional design software tools. Collaboration tools.

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Revolutionize Your Workforce with Cutting-Edge Training Apps

Kitaboo

As the mobile learning market surged to $68.36 billion in 2023 , it’s clear that innovation is driving the demand for continual learning. With corporate training apps, you can not only meet this demand head-on but also stay ahead of the curve. But how exactly can they elevate your training effectiveness?

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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DEI Metrics: What, Why and How

Chronus

Diversity is good for business. Recent research from Boston Consulting Group —which spanned 27,000 employees in 16 countries—illustrated the different ways in which DEI (Diversity, Equity and Inclusion) initiatives boost financial performance. That’s where setting DEI metrics (and tracking them) can come in.

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10 Certification Management Software

Ed App

One way to give employees instant recognition for their time, effort, and hard work in completing their online courses is by granting them course completion certificates. By acknowledging them through certificates, they become more engaged and motivated to keep track of their training progress.