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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training.

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Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you.

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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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On-Demand Brilliance: Elevate Training with AI Chatbots

Infopro Learning

Traditional learning methods are falling behind, yet a new leader has emerged: the AI chatbot. These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. billion, AI chatbots are projected to soar to an impressive $15.5

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eLearning Brothers Launches a First in the Training Market – Customizable Courseware

eLearning Brothers

Salt Lake City Utah – eLearning Brothers announced today a first in the training industry – Customizable Courseware. Customizable Courseware is a fully designed and developed training package that includes the eLearning source files, classroom materials and PowerPoint presentations. Managing Customers.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Infopro Learning utilizes a 4 step process to develop highly effective product knowledge training programs.

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