Remove Custom Remove Customer Service Remove Productivity Remove Ratio
article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

article thumbnail

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

Metrics 113
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

article thumbnail

Customer Excellence Pledge

eLearning 24-7

Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues. I am working right now, with three consumer clients, all of which cited as a key factor for wanting to leave their current system, was due to the lack of support and service.

Custom 89
article thumbnail

Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

The manufacturing manager wants a product that is easy to build. Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# The first real issue is that few projects have just one stakeholder, and each stakeholder may have their own definition of success. As noted by William R.

article thumbnail

The Power of Your Network | Social Learning Blog

Dashe & Thomson

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.