Customer Service Develop Performance Support Productivity 
Infopro Learning
DECEMBER 23, 2020
Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.
Infopro Learning
JANUARY 21, 2021
This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.
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Ontuitive
JANUARY 19, 2023
Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.
Dashe & Thomson
JANUARY 21, 2011
I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.) Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager.
Ed App
JANUARY 27, 2023
The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.
Infopro Learning
APRIL 15, 2024
These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. They go beyond simple tasks, tackling skill development, knowledge building, assessments, compliance training, and even onboarding all at once.
TalentLMS
JULY 24, 2023
Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.
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