Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 90

Customer Service Services Custom Compliance Training 90

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession.

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Sales Coaching Case Study Portal 79

Learningtogo

AUGUST 20, 2019

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. The program includes: Background Surveys. Classes begin in October.

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Consulting Brain Sales Program 100

Infopro Learning

NOVEMBER 10, 2022

It helps keep learning leaders on track with their corporate learning and development (L&D) programs. It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Hurix Digital

JANUARY 6, 2023

Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction. Although delivering well-defined & top-notch quality products and services is a basic establishment for business.

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Customer Service Custom Services Diversity Training 52

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. What is the Purpose and Goal of a Sales Enablement Program?

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Instructional Design Sales Instructional Instruction 62

Infopro Learning

JANUARY 21, 2021

One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Infopro Learning utilizes a 4 step process to develop highly effective product knowledge training programs.

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Infopro Learning

MARCH 24, 2023

Attracting, recruiting, and developing talent is crucial for retail companies to thrive and stay competitive. This blog will explore the challenges companies face while hiring the best retail employees and the best practices for attracting, recruiting, and developing a strong workforce in the retail industry.

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Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Customer Service Services Teams Custom 52

Paradiso

OCTOBER 24, 2023

It ensures that agents are well-prepared to deliver the service your customers expect. Call center training software empowers companies to develop and provide essential training to their customer-facing employees. What is Call Center Training Software? Agents conveniently access these courses from their workstations.

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Authoring Tools Diversity Training Compliance Training Simulations 91

Training Folks

AUGUST 18, 2021

How to Identify When You Need a Custom Sales Training Program. With challenges and developments in the market, it's important to have the right knowledge of buyer behavior and have the right tools to keep up. To be one step ahead, your company should have a strong sales team.

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Fly Plugins

MARCH 26, 2024

An LMS simplifies the onboarding process by providing a structured and standardized orientation program. Enhanced Professional Development A learning management system enables finance professionals to continuously develop their skills and knowledge.

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LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

MARCH 27, 2023

The industry’s growth is highly dependent on the performance of its employees, making it essential for BFSI organizations to invest in learning and development (L&D) initiatives and leadership training courses. Sales performance In the BFSI industry, employees’ sales performance is vital to the organization’s growth.

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Metrics Performance Compliance Training Augmented Reality 170

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Knowledge Productivity Product Program 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. In this blog post, I’ll be unboxing everything worth knowing about retail training programs. What Is Retail Sales Training? Related Read: How to Develop Your First Employee Training Program.

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Sales Program Guide Create 52

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

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Sales Compliance Training Blended Learning LMS 59

Paradiso Solutions

DECEMBER 21, 2023

This guide is your key to understanding the power of franchise training programs. Whether you’re contemplating launching a franchise or seeking growth for an existing one, this resource unveils the workings of these training programs. What is a Franchise Training Program? Why Does Franchise Training Matter: Key Benefits?

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Diversity Training Compliance Training Blended Learning Program 59

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Customer Service Compliance Training Ideas Services 74

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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Infopro Learning

JANUARY 11, 2022

Employees can provide better customer service via an eLearning product knowledge training program by communicating crucial information to users and empowering them to use every product effectively. The depth of your team’s knowledge about your product significantly influences the sales numbers of the product. Conclusion.

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Hurix Digital

APRIL 3, 2024

They should also embrace technologies like AI and data analytics to boost sales and meet customer expectations. This article will cover the key benefits of insurance training programs and five practical training approaches. Table of Contents: What are Insurance Training Programs?

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Program Compliance Training Training Train 40

Roundtable Learning

JULY 14, 2020

One-way stores can outperform online shopping is through customer service. As a learning and development professional, how can you help your retail employees give unparalleled customer service? Why You Need a Comprehensive Retail Training Program. Steps to Launch a Retail Training Program.

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Blended Learning Program Learning Objects Develop 72

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

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Learning Styles Sales Diversity Training Simulations 52

Avilar

MAY 4, 2022

We all know that sales drive business growth. And that stronger sales individuals and teams can accelerate revenue growth. But great sales and business development individuals and teams don’t happen by accident. Or those with the best sales skills. What is a sales competency model? Writing a blog is a skill.

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Sales Business Performance Support Skills 94

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

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Learning Rebels

NOVEMBER 8, 2023

This approach moves beyond traditional learning programs and standard curricula by tapping into the collective intelligence of a group to drive learning and innovation. Cultivating Leadership Skills: Leadership-focused learning communities fill the gap in continuous leadership development.

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Community Diversity Training Customer Service Learning 130

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

NOVEMBER 21, 2023

In the ever-evolving landscape of corporate training, one question looms large; will Artificial Intelligence (AI) disrupt Learning & Development (L&D) teams?  As organizations navigate the complexities of the digital age, AI emerges as both a herald of innovation and a harbinger of change for Learning and Development teams.

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TalentLMS

DECEMBER 28, 2022

They need to understand that training means offering employees learning and development opportunities that benefit your teams and your bottom line. To incorporate formal training programs into your organization, you need to know how to convince leadership that you need it. The overall benefits of training and development are no secret.

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Compliance Training Program Training Train 98

Cognigix

SEPTEMBER 13, 2022

The client was looking for an eLearning solution that would help thrive the culture and contribute to sales. A detailed digital learning strategy was created to develop the F usion Retail – Augment Customer Experience and Sales program. . Cognigix’s Solution for Augment Customer Experience and Sales.

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Sales Custom eLearning Development Custom Simulations 52

Professional Online Learning | ecadema

JULY 13, 2022

Around the world, surveys indicated that around 83% of organizations already working on offering corporate training programs joined the herd of other organizations on the pathway to advancement to remain competitive. Earning a certification definitely improves your skills and boosts your confidence in the workplace.

Cyber Security Training 52

Cyber Security Training Diversity Training Compliance Training Program 52

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Customer Service Compliance Training Services Custom 49

Professional Online Learning | ecadema

MAY 9, 2022

Around the world, surveys indicated that around 83% of organizations already working on offering corporate training programs joined the herd of other organizations on the pathway to advancement to remain competitive. Earning a certification definitely improves your skills and boosts your confidence in the workplace.

Cyber Security Training 52

Cyber Security Training Diversity Training Compliance Training Program 52