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Lessons from the Pandemic - Lesson #2 Up Your Support Game

CD2 Learning

The demand for support and service has been greater than before, and along with it - the opportunity to differentiate your organization by providing great customer service and support. The global pivot to online learning has support teams in a unique position. Adding personnel to assist with in-person calls.

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30 questions for building better product knowledge training

TalentLMS

30 product questions your sales reps should be able to answer Sales reps must know different aspects of your product/service to sell it effectively. Ideal customer profile Sales reps need to know who they’re selling to so they can tailor their message. How do you calculate the final price for the customer?

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How HR Chatbots Can Improve Employee Self-Service Portals

Infopro Learning

It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. To be effective, however, an employee self-service portal needs to be user-friendly. That’s where the HR chatbot comes in. Introducing the HR Chatbot.

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10 Udemy Alternatives

Ed App

With this service, our expert instructional designers will transform your training materials into engaging, gamified microlearning courses for you! Academy LMS ’ unique feature is the course portal, which allows you to browse from a library of courses, save your favorites to a wishlist, and buy courses. Key features: Course portal.

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5 Knowledge Management Tools to Consider

WalkMe Training Station

This is one of the most powerful tools that all companies, ranging from small to large corporate can use to offer exceptional assisted-service and self-service to their stakeholders through a knowledge base, community and case management. IntelliResponse Virtual Agent. Confluence. Novo Knowledge-Base Software.

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10 Talent LMS Alternatives

Ed App

However, it doesn’t support SCORM files or other eLearning formats, which can be a deal-breaker for those with existing content on other top training portals. Learners also have access to a personalized portal that shows their badges, certificates, leaderboard ranks, checklists, assigned courses, and upcoming training sessions.

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How to Sell Online Courses?

Think Orion

Finally, it’s essential to provide outstanding customer service for your courses. A person must become a premium instructor to sell their course online on this portal. Udacity This portal allows you to take new courses and expand your skill set. This portal is prevalent in 45 countries. There are 102.4M

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