article thumbnail

10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

article thumbnail

The Freemium Three: Three Free Tools That Will Work Wonders For.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Brendan January 20, 2011 at 3:29 pm # Thanks for listing us! Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Freemium Three: Three Free Tools That Will Work Wonders For.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Brendan January 20, 2011 at 3:29 pm # Thanks for listing us! Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

article thumbnail

LMS Requirements You Need for Your Next LMS | A Free Checklist

Appsembler

Automated grading significantly enhances the efficiency of the learning experience, freeing up valuable time for instructors and administrators. Moreover, the support structure of these systems usually includes readily accessible customer service teams , offering immediate assistance and guidance through phone and chat options.

LMS 104
article thumbnail

The Power of Your Network | Social Learning Blog

Dashe & Thomson

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Enjoy people; embrace life! Liam McCoy: Thanks for this. Properly d.

article thumbnail

The Sound of Silence | Social Learning Blog

Dashe & Thomson

Some people synthesize material when it is presented in written form, and some just do better when they are free to listen without reading. The usual rationale given for why eLearning needs both text and audio is that it accommodates multiple learning styles. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

article thumbnail

Moving from Teacher to Facilitator | Social Learning Blog

Dashe & Thomson

Tips for facilitating Here are a few tips you can use in a physical classroom, during synchronous online sessions, and even (with a little adaptation) with asynchronous applications: Begin by asking questions. Now the learner is responsible for helping create and shape the learning experience, and now they share the accountability as well.