Customer Service ILT Learning Theory Problem 
Association eLearning
MAY 11, 2016
Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”
Dashe & Thomson
MARCH 25, 2011
The problem, though, is that many primary schools are still geared to teach in ways that would be more or less recognizable to students from thirty years ago. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Dashe & Thomson
MARCH 6, 2011
by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you. Discover the real problems and questions before you jump to the solution. Blend Your “Content-Heavy” Courses. Where’s their pain?
Dashe & Thomson
FEBRUARY 23, 2011
Medical students and residents regularly learn new skills by first observing a procedure, then practicing the procedure under supervision, and finally teaching, or modeling, the procedure for another. Shoving the med student into a room with a patient and basket of supplies and leaving them to learn by trial and error sounds much worse to me.
Dashe & Thomson
APRIL 28, 2011
They might even jot down a few notes that you can reference the next time you troubleshoot that widget problem. So, here’s my leap from that “over-the-partition” informal learning scenario to how social media can support social learning: YouTube (in other words, video learning). Ive been looking for some ammo t.
Dashe & Thomson
MAY 18, 2011
Navy’s new plan to crowd-source the Somali piracy problem may be even more revolutionary. Navy intends to sit back and watch what unfolds, taking advantage of thousands of minds to generate innovative approaches to a real-world problem. As innovative as VBS 2 may be, the U.S. Essentially, the U.S. Ive been looking for some ammo t.
Dashe & Thomson
MAY 11, 2011
The real discovery came when they posed problems for various employees to solve. They found that the employees near the edge of a cluster were more effective at problem-solving than those in the middle of a cluster. The clustering of employee groups was not the surprising thing. Ive been looking for some ammo t. Properly d. Properly d.
Expert insights. Personalized for you.
100 
Let's personalize your content