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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” Synchronous Learning- Synchronous refers to eLearning offerings where you participate as part of a group and everyone in the group needs to be logged in at the same time.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

If you had to choose an eLearning provider solely on the basis of samples, and one gave you a module with just text, and the other gave you a module with text and a voice-over provided by professional talent, you’d be likely to think the latter represented the better product. And you’d be wrong. Download the whitepaper » Blog this!

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Moving from Teacher to Facilitator | Social Learning Blog

Dashe & Thomson

Tips for facilitating Here are a few tips you can use in a physical classroom, during synchronous online sessions, and even (with a little adaptation) with asynchronous applications: Begin by asking questions. Now the learner is responsible for helping create and shape the learning experience, and now they share the accountability as well.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

→ Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t.