article thumbnail

Increasing Use of Microlearning Courses for Performance Management

Infopro Learning

Microlearning is gaining momentum among companies, whether small or large, focusing on driving engagement, boosting retention, accelerating performance, and increasing ROIs. The bite-sized eLearning courses are delivered in multiple formats, such as videos, podcasts, animations, scenarios, flashcards, and others.

article thumbnail

How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Performance Consulting or Staffing Solutions: How to drive maximum L&D benefits?

Infopro Learning

Two types of outsourced services that are often confused are performance consulting and staffing. What is Performance Consulting? Performance consulting is the process of identifying business needs and creating a learning strategy to fill them. Learning and development programs are created to improve employee performance.

article thumbnail

Podcast: Sidekick and Planner Performance Support

Allison Rossett

Tweet Allison Rossett’s Xyleme podcasts about sidekick and planner performance support: [link].

article thumbnail

Building a Diverse, Equitable and Inclusive Culture that Supports Performance – AXIOM Insights Podcast

AXIOM Learning Solutions

This article highlights the thoughts shared by DEI expert Karen Hinds (CEO, Workplace Success Group) in this episode of the AXIOM Insights podcast. “I think what is important for senior leaders is to set the example… build a culture that supports that.” “You can’t train anybody to be culturally sensitive.

article thumbnail

Designing Learning for Behavior Change with Julie Dirksen

Upside Learning

In a recent installment of the Learning and Development (L&D) Insights podcast, Amit engages in a captivating conversation with Julie Dirksen, a renowned learning strategy consultant and author of Talk to the Elephant: Designing Learning for Behavior Change.

Behavior 147
article thumbnail

Podcast: Bob Mosher Speaks with Mark Oehlert about Mobile Performance Support

Ontuitive

Listen as Bob Mosher and Mark Oehlert talk Mobile Performance Support in this month''s podcast (length 15:14). Mark Oehlert is the Customer Success Director at Socialtext. '