Jay Cross

OCTOBER 6, 2011

Best of Working Smarter Daily , September 1 – 30, 2011. Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 Recording can improve a bad lecture!

Social Networks 59

Social Networks Social Network Diversity Training Cognitive 59

Vignettes Learning

MARCH 2, 2017

Instant learning suggests a sense of immediacy and urgency. The increasing complexity of jobs and the accelerating advances in technology necessitate workers to learn fast and develop skills needed to perform efficiently. In essence, there is a demand for the implementation of micro-learning to enable better workflow learning.

Micro-Learning 49

Micro-Learning Tips Lesson Images 49

Jay Cross

NOVEMBER 25, 2011

November 1, 2011 to November 25, 2011. Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 Business = service - Internet Time Alliance , November 22, 2011.

Cognitive 62

Cognitive Social Networks Social Media Network 62

Jay Cross

SEPTEMBER 3, 2011

Working Smarter Daily draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 patterns, social psychology, value network analysis, anthropology, complexity theory, and more.

Social Networks 50

Social Networks Social Media Social Network Network 50

Jay Cross

JULY 30, 2011

Best of Working Smarter Daily for the month of July 2011 . Working Smarter Daily draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0

Social Networks 47

Social Networks Case Study Doc MySpace 47

CLO Magazine

OCTOBER 11, 2013

Thomas Quinn, program manager for FMC Technologies’ College of Leadership at FMC University, and Brian Janak, the company’s director of operations — subsea, began looking for a way to improve its customer satisfaction scores in early 2011. Editor’s note: the author works for Linkage).

Customer Service 61

Customer Service Services Culture Custom 61

Jay Cross

DECEMBER 17, 2011

January 1, 2011 to December 17, 2011. Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 Network thinking - Harold Jarche , December 15, 2011.

Social Networks 61

Social Networks Authoring Tools Doc Social Media 61